Annoying problem-hopefully easy fix?

Discussion in 'Malware Help (A Specialist Will Reply)' started by hollowman225, Mar 4, 2009.

  1. hollowman225

    hollowman225 Private E-2

    For the past month or so "explorer.exe" will randomly restart itself every now and then, mainly when I am opening "My Documents" or "My Computer" but also happens at random times as well. It doesnt happen more than probably 2-3 times a day but it is becoming quite annoying to deal with. I have also noticed within the past week that, again every now and then, when I go to "Save an Image" in Mozilla Firefox it will shutdown Mozilla. Just quickly closes and I have to restart Mozilla and then everything works fine again. I have AVG version 8, Ad-Aware, PG2, and Spybot and have recently DLed and installed/ran all the programs suggested on here. Only a few malware were found and then deleted but the problem still persists. I am starting this post to see if there is anything more I can do. I have all the required logs, so whenever someone can get to them and let me know what to do I would greatly appreciate it. Thanks!
     

    Attached Files:

    hollowman225, Mar 4, 2009
    #1
  2. hollowman225

    hollowman225 Private E-2

    Here is the last log
     

    Attached Files:

    hollowman225, Mar 4, 2009
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean.....I suggest you post in the software section regarding those issues.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

      • Delete the C:\combofix folder from combofix (if it exists)

    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     
    TimW, Mar 6, 2009
    #3

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