Another Issue with TDSS

hi there,

i am having serious issues removing TDSS from my computer. Spybot search and destroy detects that I have it and claims to remove it, but it keeps reappearing when i do additonal scans.

At this point, I went ahead and installed combofix, thinking perhaps that might work, but the virus [at least i think its the virus] has revoked my administrative privileges!! Even weirder, I can't even go into "safe mode" because the computer rejects my user name and password... i know they are correct when i enter them, so it's the strangest thing. I am able to log on using that exact user name and password when i start the computer normally, so it is all very odd that it wont log me on in safe mode...

i ran the hijackthis program, and here is the file it returned:




i truly appreciate the help! i usually consider myself somewhat proficient at computers, but this virus really has me stumped!!! and im starting to freak out about not having admin privileges... i cant even do a system restore at this point.

thanks so much.

 

Hi there corporal punishment,

To update you on my situation, I decided to reformat my harddrive. In the process of doing so, I discovered that whatever virus I have has revoked ALL of my administrative rights. As I was trying to reload windows XP, I kept getting the blue screen, informing me that my system had been shut down to prevent serious damage. I spoke with the people at Dell, and they wanted me to do things like a system restore... unfortunately, because I had lost all admin rights, I found I was unable to do any of it.

Luckily, I am still under warranty... so after talking to them for nearly 3 hours (sigh), they have finally agreed to replace the harddrive.

Thanks for the help, though. Do you have any antiviral programs you would recommend? Because the viruses I got this time around were really nightmarish... and I was running Sophos at the time.