another problem connecting to internet...

hi guys been having quite a few problems with my laptop the last few days. had to reset and clear viruses off it but now they are gone. my problem now is that my internet is showing that its connected but when i try to connect it isnt loading and says website unavailable. it says ipv6 connectivity no internet access when i open network and sharing centre. maybe theres some settings that changed with the restore. i really dont know. i had it running once but it has cut off again. all other laptops in the house are connected fine. plz help again...will be much appreciated.

 

On the computer that is not connecting, please do the following.

click on START
click on RUN
in the box type cmd (click ok)
in the command box type
ipconfig /all (and press enter)

Copy the numbers. Mostly looking for
does it say anything is enabled? DHCP? Auto-anything?
IPv4 #
Subnet
Gateway
DNS server
IPv6 entry, if any.

On a laptop that works, follow the same procedure. You'll be able to copy and paste those results here.

Is the laptop that isn't working a different version of Windows than all the others?
Go to a laptop

 

Hi, yes, the one that isnt working is windows 7 and the other laptop is windows vista.

Here is what it said for the working laptop:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Roxanne>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Roxannes
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cable.virginmedia.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : cable.virginmedia.net
Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
Physical Address. . . . . . . . . : 0C-60-76-57-F6-06
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15f:e190:5734:1819%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.106(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 23 January 2011 00:11:20
Lease Expires . . . . . . . . . . : 30 January 2011 00:11:20
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 269246582
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-FA-E0-1A-00-13-77-B8-F7-BF

DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-24-54-21-06-16
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net
Description . . . . . . . . . . . : isatap.cable.virginmedia.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:490:2ebe:3f57:ff95(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::490:2ebe:3f57:ff95%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Roxanne>

And here is what it said for mine:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Damo>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Damo-TOSH
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cable.virginmedia.net

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-1A-04-A5-6F-4F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : cable.virginmedia.net
Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
I-E NIC
Physical Address. . . . . . . . . : 70-1A-04-A5-6F-4F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::71e9:44e4:5e16:35e1%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.104(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 22 January 2011 23:26:45
Lease Expires . . . . . . . . . . : 30 January 2011 01:24:31
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 393222660
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-CB-EB-81-00-26-22-F8-A1-C3

DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-26-22-F8-A1-C3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.cable.virginmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:303b:24bb:3f57:ff97(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::303b:24bb:3f57:ff97%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{CF54EFEA-76D8-462F-BF09-086364AD2846}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Damo>

 

(edit to say try this in reverse order. First try the ethernet cable. If not, try a reboot of the whole network. Then the ping commands last if needed)

So nothing is jumping out at me on those settings. Is it Windows 7 ultimate?
Also, what is the wireless router? It shouldn't matter but I've seen two models give me windows 7 trouble lately. I'm guessing that you were connected to it before so it shouldn't be an issue.

On your laptop, do you get any network traffic at all? Can you see your girlfriend's laptop on the network?

Try this
click on START
click on RUN
in the box type cmd (click ok)
in the command box type
ping 192.168.0.106
also try another one
ping 4.2.2.2
if that answers try
ping google.com
You might not get an answer to any of these. That's ok.

Sometimes a router gets weird when computer has identity changes. Have you tried rebooting your entire internet connection all the way to the modem since you brought your laptop back to life? Turn off everything all the way to the modem if you have one. Then bring them up one at a time. Start with the modem and wait for it show it's connection light, then move to the router, then to the laptop.

Also, do you have an ethernet cable there? Can you plug your laptop into the router directly and does that make any difference?

 

i did the reboot but was unsuccessful ,and i did the ping, did u want me to post results for the ping? i tried something myself. i tried to connect to items on my desktop like my email program and poker software which both need internet to connect and they connect fine its really weird.

 

I don't need the exact results, just if you got 4 answers back from each of them.

 

ok im just gunna post what it says cos ive no idea, from the 192.168.0.106 it says reply from 192.168.0.106 bytes=32 time 11ms ttl=128. it says it 4 times all is same except time which is 11ms,1ms,2ms,2ms.it also says packets sent 4 received 4. for the 4.2.2.2 one it says 3 replies,all same then, packets sent 4 received 3 lost 1. finally for the google.com ping it says, reply 4 times all the same, packets sent 4 packets received 4.

 

Odd that you can't open a website on your computer, the connection is working correctly.
I'm assuming that you are using Internet Explorer and have tried to open a few sites with it.

Open an IE window, put 63.245.209.114 in the address bar and enter. Does that give you the mozilla page to download firefox? Download and install Firefox. Does firefox work for browsing the internet?

 

No that doesn't work either it's just doing the same and not loading. I do have google chrome though and that doesn't work either.

 

hi, I looked at microsoft help and tried something that reset everything and then i had to use the update to reinstall and update the laptop logged back on and is working for now so hopefully all is well. Dont be surprised if i post again in a day or something haha, but thanks for all your help.