Antimalware Doctor...HELP!!

Discussion in 'Malware Help (A Specialist Will Reply)' started by bairn7, Apr 16, 2010.

  1. bairn7

    bairn7 Private E-2

    Hi guys, I'm really hoping someone can help me!

    I've had to start using my old computer as my other seems to have become infected with antimalware doctor. I've checked loads of websites telling me how to remove it but I can't seem to install malwarebytes anti malware. I get to the download and run stage and nothing happens.

    Basically, When my computer starts up I get loads of fake malware scanners running. No matter what I do, after about 5 minutes I get the blue screen of death briefly and then my computer restarts. So I can't get to do anything to try to remove the problem.

    I've also tried reinstalling vista but I get the message 'windows has encountered a problem communicating with a device connected to your computer' and the reinstallation failed, so I cant even just reinstall vista!!

    Can anyone PLEASE help!? I'm a novice when it comes to computers so registry keys etc go over my head, but I'm willing to do anything to get the computer to work, even if it means wiping the whole hard drive. At the moment I can't even do that.

    Please help! Thanks! :)
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to MG's. Can you boot into safe mode? If so, you can run the scans in that mode.

    Can you open task manager? If so, can you stop the bad processes associated with the malware?

    Please try to do all of the following, but just move on if something doesnt work.

    READ & RUN ME FIRST. Malware Removal Guide
     
  3. bairn7

    bairn7 Private E-2

    Thanks for your reply. Right, I've wasted 4 hours on this with scanning etc and I think I'm getting somewhere.

    I managed to get into safe mode and download malwarebytes anti-malware. I ran it and it found antimalware doctor files so I quarantined them and restarted my computer but antimalware doctor still started! I ran malwarebytes again AND ad-aware and neither found any files!

    So I tried the manual way to delete. I deleted the two registry keys I could find but couldn't find a couple of the others that were recommended to delete. I also couldn't find the antimalware processes or the enemies-names.txt or antimalware doctor.exe files in system32 folder.

    I did find a process called newupdate114? something and when I ended this, antimalware doctor stopped. So I ended this process and deleted the run registry key for this.

    Now when my computer starts, antimalware doctor does not run. But I'm worried that I couldn't find the system32 files. Does anyone know anything else I can do? I think antimalware doctor is still on my computer somewhere but I can't find it!! I also can't find any websites to help as all the removal websites give the same filenames and programs to delete it.

    PLEASE HELP! I'm going crazy! I've just lost 4 hours of my life to this damn piece of malware and I want it gone!!

    Thanks
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I can't help you unless you help me. That means you need to follow the instructions I gave you and attach the requested logs:
    SAS
    MBAM
    RootRepeal
    ComboFix
    C:\MGlogs.zip --> from running the C:\MGTools.exe
     

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