Antispyware 2008 (yes, another victim)

Discussion in 'Malware Help (A Specialist Will Reply)' started by Merbeast, Aug 21, 2008.

  1. Merbeast

    Merbeast Private E-2

    Friend's mom's computer. I directed him to your site to run thru the malware removal thread, but he was stymied. I have been playing on it all day today and have issues. I managed to run Spybot (although I had to run it in safe mode to get the final 56 items immunized). I ran Malwarebytes antimalware and have a log. Ran combofix, got a log. Ran MGtools, got a log. They are attached.
    the problems:
    1) I can't uninstall or install with windows installer (that is why there is no superantispyware). I ran thru all of MS's solutions to no avail to get the installer started/updated/fixed.
    2) The machine runs like crap... well, when I run it in normal mode it runs like crap. IE is slow, the task bar (and everything on the taskbar) is almost always locked up, and even opening "my computer" is a slow and painful process. The desktop takes 10 minutes or so to show but is less buggy than the task bar. The task manager runs SWELL and I can run programs from it without issue. When I boot in safe mode with network support everything runs smoothly and normally.

    I appreciate any help or advice with this. Thanks!
     

    Attached Files:

  2. Merbeast

    Merbeast Private E-2

    Also, I did run CCleaner, both the cleanup mode and then when I realized there was a problem with the registry, I ran that part as well.
     
  3. Merbeast

    Merbeast Private E-2

    One more note. I've been googling around looking for other sources for answers, and there is still something installed that occasionally redirects a googled link. No real rhyme or reason for where it gets redirected... maybe 1 in 4 clicks on google links will result in a redirect.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Why are you running this PC with no protection software?

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Policies\Explorer\Run: [I7yKztGsWb] C:\Documents and Settings\All Users\Application Data\cnqhylcl\mlkvezwv.exe
    O9 - Extra button: (no name) - cmdmapping - (no file) (HKCU)
    O21 - SSODL: ActCfgSys - {3BFFC12A-F788-60D9-EB1A-08EA79FB9241} - C:\Program Files\hjdavqc\ActCfgSys.dll
    O21 - SSODL: tkJWNIzLA - {D8D0A5E6-727A-0F4C-4737-E2ACB5FE55C5} - C:\WINDOWS\system32\dkpl.dll
    O21 - SSODL: uidsc - {3A42CD4B-21FE-0D86-0C00-0972F86A9D26} - C:\Program Files\dezrqwe\uidsc.dll

    After clicking Fix, exit HJT.

    Now we need to use ComboFix to remove a bunch of malware files.
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.


    Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now run Ccleaner!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  5. Merbeast

    Merbeast Private E-2

    The machine is still buggy and slow. I've not tested the google redirection yet, until I can install some Anti-spyware I am hesitant to play around online. Windows Installer is still not functional. I got an error the first time I ran the getlogs.bat, and I have attached it for your convenience. I rebooted and re-ran the getlogs.bat and it was successful. I appreciate the help. Thanks!
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Based on your logs, it is not due to malware and neither are your problems with Windows Installer.

    We do however have one more item to remove, but after this, you will have to post in the Software Forum since your problems are most like within Windows itself.



    Now we need to use ComboFix again.
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now double click the fixme.reg saved to your desktop in the last fix and allow it to be added to your registry again.

    Now run Ccleaner!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  7. Merbeast

    Merbeast Private E-2

    I will check the software forums for the other fixes I need. Attached are the logs. I'll check back to make sure they are all clean. Thanks again for your help.
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No your logs are not clean. Part of the infection did not get removed and another item showed up. Due to this I dug a little deeper into your logs and I noticed something else. Several of your Windows System files appear to be infected. They do not show as infected in the scans and their date and times seem correct; however, their files sizes are not correct which means something modified them and reset the date & time back to normal to keep it from being detected. The files that I can see that are infected are:

    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\explorer.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\spoolsv.exe

    These are the ones that I can see. No telling if there may be others.

    Let's see if we can fixed any of these the easy way. Click Start, Run, and enter sfc /scannow into the run box and click OK. There is a space after the sfc

    Now see if you can find the below file and delete it:
    C:\WINDOWS\system32\yayyhqhh.tmp


    After sfc finishes running. Now download this zip file View attachment ShowNew.zip and save it to the C:\MGtools folder. Then extract the Shownew.bat file from this ZIP file into the C:\MGtools folder. Now run the C:\MGtools\ShowNew.bat file by double clicking on it and allow it to finish running. Be patient while it scans and collects a lot of information. A notepad windows will pop up when it finishes. Just close the notepad window. Now attach the C:\MGlogs.zip file which will have a new log added to it from ShowNew.bat


    If the above does not fix all the infected system files, you may need to either install the Recovery Console as was requested in the procedure for running ComboFix in the READ & RUN ME or you need to have your Windows XP bootable CD so we can boot to the Recovery Console.
     
  9. Merbeast

    Merbeast Private E-2

    I appreciate your help, but time pressures dictated that I format and re-install. Again, thank you very much for your time and patience.
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  11. Merbeast

    Merbeast Private E-2

    Yes, indeedy. It was not my computer, but before I gave it back I did install plenty of protection on it. Hopefully she will not click suspect emails again.
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

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