Antivirus Pro 2009 - what is next?

Discussion in 'Malware Help (A Specialist Will Reply)' started by Cheryl1980, Nov 11, 2008.

  1. Cheryl1980

    Cheryl1980 Private E-2

    I am NO GOOD at computer stuff, but I have read everything that I could on this site and clean up my computer and did all that stuff before posting so if I missed something, I am so sorry.

    I have (or had) the Antivirus Pro 2009 on my computer and after much researching and following all instructions on this site, I finally go the malwarebytes.org thing and ran it and I am going to attempt to attach the log because although the AP2009 isn't appearing on my computer anymore, I want to make sure it is gone and I don't know if I need to do anything else or if I am ok now. Just need some advice.

    Thanks.
     

    Attached Files:

  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    Notes:
    1. If you run into problems trying to run theREAD & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
     
  3. Cheryl1980

    Cheryl1980 Private E-2

    I'm sorry, but I do not see anything in that that I haven't already done. What am I missing???
     
    Last edited: Nov 11, 2008
  4. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Attaching all of the requested logs.

    • ComboFix Log
    • SUPERAntiSpyware Log
    • Malwarebytes Anti-Malware Log
    • MGtools Log
     

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