Antivirus Soft - help with procedure please

Discussion in 'Malware Help (A Specialist Will Reply)' started by 1000doorways, Feb 7, 2010.

  1. 1000doorways

    1000doorways Private E-2

    I am still trying to work my way through the Read Me - Do This First list.

    I ran SAS in Normal mode, but can't run ComboFix, the malware prevents it. Is there any point to running it (or any of the later steps) in Safe Mode? That seems to be the only way I can do anything at this point. Attempts to start any program just cause pop-ups with "blahblah.exe is infected, do you want to buy our fake software NOW?" and the programs either don't start, or start but close immediately.

    I can run Task Manager if I'm quick at startup, but I do not see any obvious processes to stop.

    Please help? Thanks!
     
  2. 1000doorways

    1000doorways Private E-2

    I do not see a way to delete this thread, so I'll just post: I ended up using System Restore to roll back to a week ago, which seems to have resolved the problem. All info I got around the 'net indicated that this one was a bugger to fix and that Restore was the best solution this time.

    I would be interested in any feedback on how to prevent reinfection. I do follow the Prevent Malware instructions found here, although I will check them again now to be sure.

    Thanks.
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There is always the slim chance that you restored to a point that was just beginning to show the infection. That means the restore point may still need checking for malware.

    As to it being difficult to remove, I have no idea what you were infected with.
     
  4. 1000doorways

    1000doorways Private E-2

    Oh! I didn't say, did I? I never could make it all the way through the procedure to get READY to ask for help.

    It was Antivirus Soft, quite possibly picked up from Photobucket.

    I can run the scans again - SAS, Malwarebytes - should I just do that, or is there more I need to do to verify that I'm free of it?

    Thanks!
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you haven't already, then just run the SAS and MBAM scans. Let me know it they find anything.
     

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