Antivirus Soft Trojan- PLEASE HELP! ;((

Joanna22 · Feb 19, 2010

Ok I have a problem and I would reeeeeaaaally appreciate your help as I dont know much about computers and have noone to turn to ;((( So I have a PC and this false program got installed on it called Antivirus Soft where it blocks EVERYTHING from going to any programs to any webistes ;(( and it tells me that I have a trojan and need to purchase their program (which really is a trojan itself..) so I started to search for some help online and came up with this instruction video: YouTube - How to Remove Antivirus Soft which says to go to the safe mode and take it from there but my problem was next that I couldn't open the safe mode by tapping the F8 key on my PC as it said so I took this advice from some other forum:

go to msconfig ( click Start, Run, and then type in msconfig and hit Enter) the system configuration utility box comes up.

You should see several tabs across the top. One of them, when selected, has, in the middle of the page, a box you can check that says "Safe Boot". . check that box, and then click Apply and Ok and it will prompt you to restart the computer. .

do this, and then it will boot up in Safe Mode. ."
Click to expand...

AND it helped- I could open it in a Safe Mode! but the problem follows there that I can't connect to the internet in the safe mode! and I'm sure it's not the internet that is faulty as I'm using my roommate's laptop and according to this instruction video on youtube I have to go on the internet next to solve the problem but when I go to start:run:ncpa.cpl there's no internet connections whatsoever there in the Safe Mode it is Completely blank! So I don't know how to fix this problem without connecting to the internet I'm sure it's because of this virus that doesn't let me to... Do you have any knowledge of how I can be able to solve this ? (from what I read others whom got this Antivirus Soft malware hadn't had internet connection interrputed) Please help.. :cry

I'M REALLY SORRY THAT MY EXPLANATIONS ARE SO CLUMSY BUT HAVE NOONE TO TURN TO AND I DON'T KNOW HOW TO SOLVE IT I DON'T KNOW MUCH ABOUT COMPUTERS.. PLEASE HELP ME;(

TimW · Feb 19, 2010

Two things to try. First using F8 on boot up, see if you can access safe mode /networking. If not, then you will need to download all our scans to a different computer and transfer them via cd or thumb drive.

Please try doing all the below:
READ & RUN ME FIRST. Malware Removal Guide

Once you have each scanning program on your computer, you may need to use task manhager to run them. Maybe not. If an .exe doesnt run the program, you can rename it to an .com extension.

Tell me what you can and can not do.

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Antivirus Soft Trojan- PLEASE HELP! ;((

Joanna22 Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member