Aol password change - problems

chukeej · May 15, 2007

rolleyes I just got a "refurbished" pc from Gateway to replace my old system. Since receiving it about 2 weeks ago, I've been trying to change my Aol password...without success...never had problems before. Each time I get a blank window "Screen Name Service" and a running blue bar loading over and over again "Opening page" and nothing else. I've spoken with Aol techs and nothing they suggest will help. I even uninstalled Aol and reinstalled from another CD. I also cannot access my Yahoo email with my user name and password. I've been trying for weeks now.. I'm wondering if when this refurbished system was shipped to me, somehow a necessary system service might not have been enabled - or possibly I may have some sort of virus/spyware? although my AVG/AdAware/Spybot are all up to date and all scans have been run without anything showing up. Thanks for any solutions. I'm at my wits end.

DavidGP · May 16, 2007

Hi

Before we go down the route of malware scanning and removals, just try this for me, disable Spybot S&D adn then try again, as Spybot as part of its Tea-Timer resident scan blocks registry changes and I wonder if to change your AOL account info you need to have access to the registry.

also this from AOL support page

What should I do if I cannot sign in because the page is "looping" (not going anywhere)?

If your browser continuously reloads the page without stopping, you may be caught in a loop. To stop the loop and correct this problem, take the following steps:
During looping, hit the Stop button in your browser.
Make sure your browser is set to "Accept All Cookies."
Make sure you remove the following two domains from your "Cookied Sites" list: my.screenname.aol.com and the domain you are trying to login to. (This list is available by clicking the "View Stored Cookies" button.)
Make sure JavaScript is enabled in your browser.
If your browser supports P3P privacy settings (for example, Internet Explorer 6.0 or Netscape 7.0), make sure your P3P setting is medium or low (not high).
Click to expand...

https://account.login.aol.com/opr/_cqr/help/infoPopUp.jsp?help=1&lang=en&locale=us

chukeej · May 16, 2007

Halo said: ↑

Hi

Before we go down the route of malware scanning and removals, just try this for me, disable Spybot S&D adn then try again, as Spybot as part of its Tea-Timer resident scan blocks registry changes and I wonder if to change your AOL account info you need to have access to the registry.

also this from AOL support page

https://account.login.aol.com/opr/_cqr/help/infoPopUp.jsp?help=1&lang=en&locale=us
Click to expand...

Thanks a mil, Halo. Your advice was so on target. My Aol password problem now solved...also my Yahoo mail sign in. Couldn't have done it without your expert help Now how do I disable Spybot S&D Tea Timer? confused I can't find it anywhere in Spybot S&D. I still would like to disable it even if it has nothing to do with Aol/Yahoo probs. Thanks again.

chaslang · May 16, 2007

chukeej said: ↑

Now how do I disable Spybot S&D Tea Timer? confused I can't find it anywhere in Spybot S&D.
Click to expand...

The below info will explain this.

Now Disable Spybot's TeaTimer

Run Spybot and click Mode

Select Advanced Mode.

Then click Tools and select Resident.

Now in the right window pane, uncheck TeaTimer.

Also while this is open, in the left column now select IE Tweaks

and then in the right pane make sure all the Miscellaneous locks are unchecked.

Now quit Spybot!

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Aol password change - problems

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DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

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chaslang MajorGeeks Admin - Master Malware Expert Staff Member