Assistance Required. Infected PC.

Discussion in 'Malware Help (A Specialist Will Reply)' started by paultomasi, Apr 12, 2013.

  1. paultomasi

    paultomasi Private E-2

    PC infected. Can someone please assist.

    Thank you.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  3. paultomasi

    paultomasi Private E-2

    Thank you for your reply.

    Yes, I did read all that. I have already downloaded all the software and I am ready to crack on...

    Should I run the downloads and reply with log files?
     
  4. paultomasi

    paultomasi Private E-2

    Please see attached scan log files.

    Thank you.
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these detections:


    • [TASK][ROGUE ST] 0 : c:\program files\internet explorer\iexplore.exe -> FOUND

    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Do not reboot your computer yet.

    Now run Hitman and have it delete all it found, including the PUP's.

    Reboot and rescan with both RogueKiller and Hitman and attach those new logs as well.
     
  6. paultomasi

    paultomasi Private E-2

    rk reports are not chronologically named
     

    Attached Files:

  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What issues are you still having, if any?
     
  8. paultomasi

    paultomasi Private E-2

    None that I aware of - and that's just as worrying as malware whose presence is evident.

    I am never 100% certain my computer is malware-free?
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let me know if any issues crop up. In the meantime:

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
  10. paultomasi

    paultomasi Private E-2

    Yep, done all that. Not sure about Java under Windows 8 though... So none installed.
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Don't worry about your Java. As of lately, most people are disabling it anyway.
     

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