Audio Fails - Sigmatel stac9200 under Windows 7

Discussion in 'Software' started by GeoSteve, Nov 7, 2009.

  1. GeoSteve

    GeoSteve Private E-2

    I recently purchased a Radisys Endura EM945g mobo and built a new Windows 7 system using it (detailed info below). I'm using an RC version of Win7 until I can get the full copy with my wife's college discount ($30!!).

    I cannot get the audio to work. It's returning this error (This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)). I've perused the forums for hours and tried various remedies to no avail. I have the most recent driver that I can find installed (see below) but was wondering if anyone knew of any 'tricks' to get this to work.

    Link to Mobo Manual
    http://www.radisys.com/Downloads/Downloads-Product-Resources.html?prod=1379

    MoBo Info
    Manufacturer Foxconn
    Model Endura EM945G
    North Bridge Intel i945P/PL/G/GZ Revision A2
    South Bridge Intel 82801GB (ICH7/R) Revision A2
    CPU Intel(R) Pentium(R) 4 CPU 3.00GHz
    Cpu Socket Socket 775 LGA
    BIOS Vendor Phoenix Technologies, LTD
    BIOS Version 5J1R2P34
    Firmware Version 101.110
    BIOS Date 05/16/2008
    BIOS Size 512 KB

    Audio Driver Info
    Device ID HDAUDIO\FUNC_01VEN_8384DEV_7690SUBSYS_13310041REV_1022\42283E1AA20201
    Status 0x01802400 Has Problem
    Problem 0x0000001f (31)
    DriverDate 1-12-2007
    DriverVersion 6.10.0.5343
    MatchingDeviceId hdaudio\func_01ven_8384
    DriverDesc SigmaTel High Definition Audio CODEC (for 64-bit Windows)

    OS Info
    Name Windows 7 (Ultimate) x64
    Build Lab 7100.winmain_win7rc.090421-1700
     
  2. dlb

    dlb MajorGeek

    :wave Welcome to Major Geeks! :major

    Your audio drivers can be downloaded from this direct link. It's a ZIP file, so it must be extracted before installation. Right click it, select "Extract All" and click "Next" once or twice as needed. When the extraction is done, go to Control Panel > Programs > Uninstall a Program and remove your current sound drivers if they're listed. If not, go to the Device Manager (click the Start orb, type sysdm.cpl in the search box, press Enter, click the Hardware tab, click the Device Manager button). Then right click on the audio device and select "Update Driver Software"; click the "Browse my computer" option, and point it to the WDM folder inside the extracted driver folder you downloaded earlier. Once it finishes, restart the PC and make sure your speakers are plugged in to the correct port and that they're powered on. That should to it! Let us know how it goes!

    (the support page for your motherboard doesn't differentiate between Windows versions, so I'm not 100% sure the drivers I linked to will work, but give 'em a shot anyway; the rest of your board downloads can be found at this link)
     
  3. GeoSteve

    GeoSteve Private E-2

    Downloaded and unzipped as described. When I go to device mngr the audio device is not listed except in the system devices as "High definition audio controller". When I try to apply the update to this I get "Windows has determined that the driver software for your device is up to date". I also tried "Let me pick from a list of drivers on my computer" option and drilled down to the only .inf file in the folders that were unzipped. Then I get "The folder you specified doesn't contain a compatible driver... make sure the driver is designed to work with Windows x64-based systems" message.

    I also tried this yesterday using a driver set that unzipped into a folder named R147073 that was supposed to be a 64 bit driver (Vista I think) but it does not work either.
     
  4. kzoodata

    kzoodata Private E-2

    Thanx for the link - I had problems with the audio while testing Windows 8.1 (public release candidate) and it cleared it right up.
     

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