AV security suite...super limited usability

Jreinan01 · Jun 24, 2010

Help.....I have contracted the AV security suite malware and it is taking my computer hostage. I cannot connect to the internet at all anymore, the only way I can get files on to the computer is by burning them to cd on another machine and every time I try to install/run/uninstall or do ANYTHING with MBAM the malware takes it hostage and blows up the process. I am losing my patience with this and I would like to avoid dire solutions. Seems like it will be difficult to get these "logs" to assist you guys as I have not figured out a way to get files .txt or otherwise off of the machine. I am a rookie at this virus/malware stuff but am relatively computer savvy. Thanks in advance for the help.

John

dr.moriarty · Jun 25, 2010

Welcome to MajorGeeks, Jreinan01

As stated in the READ & RUN ME FIRST guide

If something does not run, write down the info to explain to us later but keep on going.

Complete ALL of the below steps including the specific cleaning instructions for your Windows Version.

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

Click to expand...

Jreinan01 said:

I have not figured out a way to get files .txt or otherwise off of the machine.
Click to expand...

Does the infected machine have a CD or DVD burner? If so after running as many of the suggested tools that you can, try burning the logs the logs to CD and transferring them to a machine with internet connection. *You can also use a thumbdrive/flashdrive - but remember they are writeable and can get infected.

Please also run this tool.

Go to TDSSKiller and Download TDSSKiller.zip to your Desktop

Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.

Click Start > Run and copy/paste the following bold command into Run box and hit Enter.

"%userprofile%\Desktop\TDSSKiller.exe" -v

Follow the instructions to type in "delete" when it asks you what to do when if finds something.

When done, a log file should be created on your C: drive named something like TDSSKiller.2.2.8_11.04.2010_22.24.09_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply.

Please attach the logs to your reply.

dr.m

chaslang · Jun 25, 2010

dr.moriarty said: ↑

Does the infected machine have a CD or DVD burner? If so after running as many of the suggested tools that you can, try burning the logs the logs to CD and transferring them to a machine with internet connection.
Click to expand...

Before burning to a CD, I suggest first seeing if the internet connection problem is related to what is stated in the below about a fake proxy setting.

Proxy Server - Changing Settings

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AV security suite...super limited usability

Jreinan01 Private E-2

dr.moriarty Malware Super Sleuth Staff Member

chaslang MajorGeeks Admin - Master Malware Expert Staff Member