AVG Anti Spyware stopped responding

Discussion in 'Malware Help (A Specialist Will Reply)' started by Grumbles, Oct 11, 2007.

  1. Grumbles

    Grumbles Bamboozled Geek

    Hi
    Last night the above stopped responding and froze up my system :( I rebooted and tried on restart, but same thing happened. Tried to get into Task manager etc, but would not let me.I have now uninstalled AVG anti spyware :(
    I have today run AVG Free and A-Squared but no virus found. I tried to update Java to 6.3, but system would not let me?
    The OS i run XP on my desktop has been behaving very irregularly lately and AVG did quarantine a Trojan 2 weeks ago, but it may have infected me in back up? I would like to run the Read and run me now.Would it be possible to try the new Beta for read and run me as Kes told me it is needing tested? :)

    Thanks
    G
     
    Last edited: Oct 11, 2007
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You should have no problems running the new beta tools.

    MGTools
     
  3. Grumbles

    Grumbles Bamboozled Geek

    OH OH
    I saved the MGtool to desktop, but then an alert appeared from AVG :(

    Trojan Horse detected C:\Documents and Settings\Steve\Desktop\MGTools.exe

    Th SHeur.SNT

    I moved it the Virus vault as directed, now when trying to open MGTools on Desktop, more alerts appear from AVG about the same Trojan Horse :( - C:\Documents and Settings\Steve\Local Settings\Application Data\Mozilla\FireFox\Profiles\Ozvewo3c.default\Cache\195757FAd01

    They two Trojans are infected and have been moved to the Virus Vault in AVG Free edition

    Now the icon has disappeared from my desktop :confused

    G
     
    Last edited: Oct 11, 2007
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Back to the tried and true method ....or turn off avg and then run it!
     
  5. Grumbles

    Grumbles Bamboozled Geek

    Thanks Tim :)
    I will go back to the tried and tested method in the meantime :)

    As for the Trojans? Should I just Delete and empty them from the vault?

    Where oh where did my icon for MGTools go? It has to be somewhere, not in Add/remove in control panel and cannot locate using Search. Any ideas how to get it off my system, Tim?

    Cheers for prompt reply :)

    G
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    AVG probably wiped them....as to the trojans...if they are in quarantine, yes you can delete them.

    Attach the logs when you are ready.
     
  7. Grumbles

    Grumbles Bamboozled Geek

    Hi Tim
    I have done some of the R&R(Original) tonight. Everything clean up to now. Will start 6A Online Virus & Trojan Scanning and the rest of instructions tomorrow (which is now today!)

    I will be in touch again soon :)

    Cheers

    G
     
  8. Grumbles

    Grumbles Bamboozled Geek

    I have completed R & R as far as HJT . Do i need to continue at this point and run HJT? No infection located in any scan:

    AVG Antispyware run in Safe Mode
    BitDefender,Panda ActiveScan and CCleaner in Normal Boot Mode as I had difficulty with Safe Mode Networking. I run ADSL.

    Attaching 2 logs for your perusal this post :)
     

    Attached Files:

  9. Grumbles

    Grumbles Bamboozled Geek

    continued..
    Ran PandaActiveScan and there were no threats detected :) therefore I never found an option to save any report :confused

    Attached remaining 2 files, unless you need me to continue to HJT?

    Thanks

    G
     

    Attached Files:

  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Give me a HJT log.....
     
  11. Grumbles

    Grumbles Bamboozled Geek

    HJT log attached as requested :)

    G
     

    Attached Files:

  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Are you still having problems installing JAva?
    Your logs are all clean.

    What problems are you currently having?
     
  13. Grumbles

    Grumbles Bamboozled Geek

    Hi tim
    I have d/l the latest Java to C:\jre-6u3-windows-i586-p-s.exe
    I think the problem was that I had all the older versions still installed. So deleted them as per R&R and it installed fine :)

    Should I now go to Toggle System Restore?

    G
     
  14. Grumbles

    Grumbles Bamboozled Geek

    PC very slow to boot up and sluggish, often it would freeze up after connection to the Internet and I would lose all icons from Desktop :( (hence the reason for Malware check)

    I will post in Software Forum next telling them that I have run R&R and system is clean :)
     
    Last edited: Oct 12, 2007
  15. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes....and you can remove all that we had you download.:)

    You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
    8. If you are running Windows XP or Windows ME, do the below:
    * go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
    * How to Protect yourself from malware!
     
  16. Grumbles

    Grumbles Bamboozled Geek

    Thanks Tim for the guidance :) I will follow instructions given and see how things shape up tomorrow :)
    I think I need a rest from the PC for the night ;)

    I will let you know how the PC behaves tomorrow.

    Thanks a million Tim :)


    G
     
  17. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem .....:)
     
  18. Grumbles

    Grumbles Bamboozled Geek

    PC works a treat now :)

    Thanks a million :)

    G
     
  19. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem....safe surfing!! (as if you would want to go anywhere other than MG's)..;)
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds