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AVG Free won't install

Discussion in 'Software' started by thomsonir, Sep 6, 2008.

  1. thomsonir

    thomsonir Private E-2

    Here is the error message:
    Local machine: installation failed
    Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
    Error 0x80070005

    I had previously removed McAfee using Revo Uninstaller. I obviously removed some vital registry keys that I shouldn't have. I restored the system to the point saved by Revo Uninstaller, but that didn't solve the problem.

    I also can't use Windows Help and get the "can't find helpctr.exe" error message.

    I have tried a couple of registry tools without success. So right now I have no antivirus or malware protection.

    Can anyone help??:eek:

  2. thomsonir

    thomsonir Private E-2

    Thanks Mark,
    I downloaded the removal tool and ran it twice with restarts x 2. Then ran CCleaner.
    I still receive the same error message when attempting to install AVG Free.
    Any further thoughts?
  3. plodr

    plodr Major Geek Super Extraordinaire

  4. thomsonir

    thomsonir Private E-2

    Thanks Plodr for your suggestions. However, after running dial a fix to reset permissions I remain unable to install AVG Free and obtain the same error message.

    Incidentally, I tried to reinstall my Help and Support using dial a fix. That also was unsuccessful as it was unable to find a .cab file in my Service Pack Files. It asked for the XP Service Pack 3 CD which of course I do not have.

    I feel that I need to reinstall SP3 to fix the registry errors, but that seems a daunting task.

    Thanks Again
  5. thomsonir

    thomsonir Private E-2

    Thanks everyone for your help. I have abandoned attempting to install AVG free and have installed PC Tools Antivirus free. That seemed to go fine. If I can't fix the my "help and support" problem I will try a separate post for that.
  6. thomsonir

    thomsonir Private E-2

    Hi Mark,
    Thanks for your input. I may give that a go. My concern was related to a warning an the Microsoft Update site about removing and reinstalling Updates in the precisely correct order. If it's as simple as uninstalling and then updating I would be willing to try that. Do you have any other caveats before I try that?

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