Back Up Issue

I have a few months old Dell computer and I am trying to back up to my iomega 1TB portable hard drive and I am getting a message that it couldn't complete the task. It gets to 57% before giving up. I have used this ex. hard drive with my previous computer without any issues. Do I need to do a reformat this ex. hard drive to use it for this Dell computer? It is a Windows10.
The ex. hard drive has used up 292 GB and there is Free space of 638 GB.
"There was a failure in creating a directory o the backup storage location.
Details: Access denied
Ox8078014B"

 

Since you have information on 292 GB of that external 1 TB drive, you may need to partition the external drive into two 500 GB (465.65 GB) partitions and back up your Win 10 to the second 500 GB partition.

 

I would be careful about forming partitions, while the error is there. I would look in event viewer to see what has caused it, and double click the item causing a fault which usually offers to take you to Microsoft to see if there is an available fix. I would only consider partitioning after fixing the error, myself.

 

Okay, what are my steps at finding the solution?

 

My way would be to
check in event viewer- sometimes Microsoft has found a solution, and if you follow the link from event viewer, it will take you to Microsoft,s site, with an answer.
Run sfc /scannow (administrative command prompt) This will check windows for corrupted files-
Run , again in admin command prompt -- CHKDSK /F/R - this will check hard drives for errors
Try changing your sleep mode to much longer (if you use sleep mode-I never do) as I gather this can sometimes interrupt a backup .
Try disabling the Antivirus - BUT -make sure you are not connected to the internet, as this can stop a backup, sometimes (I had that in the past )
Iam sure these should help, but others may come on to help, as we all have our own little extra's that we have learnt.

 

Did a chkdsk a couple of times with nothing found. BTW, I cannot go to command prompt the usual way in W10. When I try I get access denied.
So with W10 I have to go to the drive - properties - tools - Error Checking.
Sleep mode was greatly expanded a while back as the computer was shutting down way too early.
Will try to disable McAfee and attempt a backup.

 

You can try command prompt by typing in 'command', and then right clicking the command icon that shows, and run as administrator

 

Did you look in event viewer

 

this is just a thought... but my experience with external drives is that the external case, the hard drive is housed in, will stop working long before the actual hard drive, and when i start to get copy errors, i just take the hard drive out of the case and hook it up to the computer using a universal usb hard drive adapter, and 9 out of 10 ten times, for me, the hard drive works fine, like nothing was ever wrong.
good luck with it.

 

Finally found out how to run chkdsk with admin. rights.
Results found nothing.

 

That is a possibility -I have had 2.5" hard drive caddies fail on solder joints, but not the larger 3.5" hard drive caddies.

 

This is the message I get when the backup failes. "There was a failure in preparing the backup image of one of the volumes in the backup set.
Details: The mounted backup volume is inaccessible. Please retry the operation."
At the very bottom is error code Ox8078ooC5

 

See if the answer in this thread helps:
https://answers.microsoft.com/en-us...ilure-in/2fbb088a-c6ed-433e-9355-ae7fb38f9224

 

Have you done this, too?

 

Referring to one of the methods

I am not sure what or where is 'event viewer'

 

Google is your friend:
http://www.howtogeek.com/123646/htg...ndows-event-viewer-is-and-how-you-can-use-it/

 

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/30/2016 8:57:37 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-AFBJUFB
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>4</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2016-12-30T16:57:37.757639400Z" />
<EventRecordID>14558</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-AFBJUFB</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">4</Data>
<Data Name="PowerButtonTimestamp">131275906201996611</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">1</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
</EventData>
</Event>

That was all that was in the event viewer. 2 instances.

 

Looks like it is throwing up when you try the connection and backup .

 

Try backing up with a clean boot
https://support.microsoft.com/en-us/kb/929135
This should ensure any program/antivirus is not stopping the backup

 

Did a clean boot and then went ahead and tried to do a backup. Sorry, but no luck.

 

Would formatting the ex. hard drive be a solution?

 

Disconnected from internet and tried backup. "The mounted backup volume is inaccessible. Please retry the operation."
Ox8078oo4F

 

I would think a different connection might be worth trying, in case it is the internal connection of the external hard drive caddy that is causing a problem- after trying all that you have.
Something like for 2.5 & 3.5" hard drive - (I use a double version that takes two hard drives-Connectland docking station).



https://www.amazon.co.uk/TeckNet-Do...4&sr=8-7&keywords=external+hard+drive+adapter
Or, for 2.5"
https://www.amazon.co.uk/d/Cables/S...4&sr=8-9&keywords=external+hard+drive+adapter

Or, as plodr says try a different backup program

 

If you have nothing that is not available on your internal drive, on the external drive, then if nothing else works, or, you have to save spending, then it would show that the connection is working, as long as the format completes alright.

 

Going through this thread made me look deeper into it, and I am now testing the free 'one click recovery program'

http://www.backup-utility.com/free-backup-software.html

To install this adk is need from Microsoft -

https://www.microsoft.com/en-us/download/confirmation.aspx?id=30652

I will come back later to tell you how it worked, or, did not work, for me.

 

Would not initialise , have to try again- maybe with a later adk

 

I notice that Microsoft has adk versions for different versions of Windows10 - seeing how they managed to stop rolling back to Widows 8.1/7 etc: I am glad that I have used Mini Partition Wizard ,

https://www.partitionwizard.com/download.html

and a hard drive dock, to physically copy my best setup to another disc similar to this one

https://www.amazon.co.uk/Inateck-Do...qid=1483525141&sr=8-2&keywords=hard+disk+dock
Mini Partition Wizard allows you to copy any size hard drive to any size hard drive , so I ue it instead of bundled software that comes with the hard drive dock, that appears to limit you to the sme size.
My main hard drive is 1TB, and I HAVE COPIES ON 160GB, AND 200GB HARD DRIVES- That is why I can play with one of the copies to test things I want to.
My attempt to create a recovery drive with one click probably would not initiate because the hard drive I tried it on was created by a usb trick, so windows thinks it is a usb stick, and will not update to a later version of W10 on it. But handy regardless- I may try again on a normal copy of my Windows 10 setup, and a later adk from Microsoft. I have a feeling that Microsoft's versions as updated , needing another adk to do this sort of thing could be the reason I see so many backup problems around.
Microsoft must think they have it all in their newest operating system, and that nothing else is needed.
Incidently, I have found when I had a failing hard drive that this method that I use will copy a dodgy hard drive, and very often , running sfc /scannow, and chkdsk /f/r on the copy seems to give a working copy of hard drives that would not work before, owing to bad sectors etc:
Sorry for rambling on- I got carried away

 

Working through the suggestions. The Volume Shadow and Windows backup were set to manual and so I set it to auto.
Tried backup and it failed.

 

Did you restart your system first? The change doesn't apply until then.

 

I did not do a restart first. Restarted and tried a backup - Unsuccessful.

 

Did you first check that the settings for 'automatic' were still in place before restarting? Sorry I have to ask that - your answers are so brief I can't just assume.

 

I only just noticed - no one seems to have answered this critical system problem. There should be no problem right-clicking on the start button and choosing either of the two command prompt options (one being an admin compand prompt). Of course you need to be logged into an Administrator Windows User account otherwise nothing you try to do - including a back up - will happen.
If it was my system I would now urgently run sfc/ scannow, if you are signed on as an administrator.
https://support.microsoft.com/en-gb/kb/929833
If you cannot still launch an admin command prompt, then your system is badly unstable and I would consider doing a REFRESH (not reset) of your system.
https://www.tenforums.com/tutorials/4090-refresh-windows-10-a.html

 

Yes I checked both were/are set to 'auto'.
Presently I am running the AOMEI that baklogic recommended. I know it didn't work for him, but I am @ 61% with a 'system backup' so far without dumping on me. We shall see and will get back either way.

 

It that works - great. But you still have to sort out system file issues or they will bite you big time.

 

As you can tell I am not a computer person. With that being said, I am not sure what 'system file issues', are you referring to?

 

See post #33
If you can't launch a standard command prompt in the normal way from the start button, your system just requires a system file check. If you can't run a command prompt to do that check, then a refresh might be the only way to fix it. The links to do either are in post #33
There may be other system file corruptions not yet seen in symptoms, so the scan is worth doing.

 

Back up was successful.

 

The way I've learned through W10 is, I use the "Ask Me Anything" or Win + X.
Using Win + X gives me admin. rights.
Using "Ask Me Anything" does not give me admin. rights.

 

Making a 'bootable disc' didn't go perfectly, as in my case, that's not unusual. Always some drama.
I did leave a message with the software people (AOMEI) as to why when making the bootable disc at the very end when it gets to 99% it hangs up. I've waited now for 40 min. and its still working. I made two discs with the same hang up at the end.

 

If you are using the free version, it will only back up to a partition on the hard drive .

 

Reading through the QA section at Aomei site, I would be loath to purchase a version, as it seems they have not , et, solved the problem with Windows 10 's backup with their software - apparently as Windows 10 updates to more recent/latest version, it is causing problems with Aomei backup's , and has been since at least the September main update to 4607.

 

I have found that file backup works O.K
Settings, update and security, backup, when a usb 120 gb memory stick showed in add a device, and was used, with file history turned on, - clicked run now, and it backed up the files- I checked and they were there (2.5gb of my files etc
So, file history still seems to work as a backup.

 

That's what it looked like to me as well.
Somewhat off topic but how do I know if the boot disc works. I had the boot disc in the dvd player when I rebooted the computer and the computer acted normal, so I can't tell the difference.

 

If your computer is uefi , (secure boot) you will need to change that
Start, settings, update and security, advanced start up - restart so that you can get into the bios and change it to include legacy mode .
There is another way shown here
http://www.windowspasswordsrecovery...isable-uefi-secure-boot-in-windows-8-1-8.html
It does include windows 10, at that post.
You can also hold down the shift key as you press power button to shut down and restart, (sometimes keep tapping the shift key, if it does not work first time) and it will give you loads of options instad of using the dvd.