Back_to_school_clean_the_daughter's_laptop

Discussion in 'Malware Help (A Specialist Will Reply)' started by Chris_in_Richardson, Aug 16, 2008.

  1. Chris_in_Richardson

    Chris_in_Richardson Private E-2

    Shout out to Chaslang: You are the dude. Last time I got in a jam and was in Singapore on the other side of the world. You were worth like 50 of my company's IT guys.......Thanks again. :wave

    My daughter's computer was effectively non-functional. Trying to get her ready to head back to UNT in Denton.

    I read and ran basic computer maintenance first.

    Then ran through the Read Me Malware section. I tried to follow exactly and collect the logs.

    The computer is much improved and it seemed like Spybot removed some trojans, and the malware programs removed some other items including a Hijack Start program, I believe.

    However, it is still slow, so wondering if there is still some problems.

    Any help you can provide is greatly appreciated.

    :confused
     

    Attached Files:

  2. Chris_in_Richardson

    Chris_in_Richardson Private E-2

    Additional log file.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are clean.

    You should get the rest of Symantec uninstall by running the below, rebooting and then running it one more time.

    Norton Removal Tool (SymNRT)

    Then uninstall SUPERAntiSpyware since we are finished with it.

    Is your copy of Ad-Aware a paid version that actually blocks malware?

    Delete the below folder:
    C:\WINDOWS\DED53B0BB67C4244AE6AD6FD3C28D1EF.TMP

    And tell me what the below folder is for?
    Code:
    2008-08-15 18:30 . 2008-08-15 18:30 <DIR> d-------- C:\2008.08.15 System Clean
     

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