Backdoor.haxdoor.c won't go away

See if you can do the below some how even if you have to download the file to another PC and then copy to the problem PC. If you cannot extract it from the ZIP on the problem PC, extract it from the ZIP before copying to the PC.

Download: HSFix.zip

Extract the tool from the ZIP File to a folder you can easily find (preferably in its own folder - like C:\HSFix).

Now please boot to Safe Mode and DoubleClick hsfix.bat to run the tool.

Allow it as long as it takes to run, then Reboot to Normal Windows and look for a log at C:\hslog.txt . Please attach that log when you come back. Also tell me if things are working any better.

 

Start by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of winm32.dll once and then click the kill button. After you have killed all of the winm32.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of winm32.dll and kill it. (If you do not find the dll, just continue on.)


Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Creata Mail - {9FEA5BDA-695A-417B-AA31-B54A06570053} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - (no file)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei/SmileyCentralInitialSetup1.0.0.8.cab
O20 - Winlogon Notify: directpt - directpt.dll (file missing)
O20 - Winlogon Notify: winm32 - C:\WINDOWS\SYSTEM32\winm32.dll


Copy the bold text below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note some of the files listed below may not exist but we need to check for them anyway.
C:\WINDOWS\system32\w32tm.exe
C:\WINDOWS\system32\directpt.dll
C:\WINDOWS\SYSTEM32\winm32.dll

If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.


Now attach a new HJT log and tell me how the steps went.
Make sure you tell me how things are working now!

 

Try running the whole procedure in safe mode and we will see.

Make sure the account you run on in safe mode is the same account you are trying to use in normal boot mode.

 

Actually, now that your PC is operational again, it would be in your best interest to run ALL steps in READ & RUN ME FIRST Before Asking for Support and then attach the two logs from step 6. I want to make sure everything was fixed.

The below process is questionable:
C:\Documents and Settings\Owner\Application Data\U3\0980E950E033B967\LaunchPad.exe

And the below item should definitely be fixed.
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSXXXXXX47US

After we are sure all malware is removed, we can then work thru the steps to help keep you better protected.

 

You have both Bitdefender and Symantec antivirus applications installed. You must uninstall one of them. See step 3 of the READ ME. Do this now, then continue.

Please download & run Blacklight Beta

• Hit I accept. It will take you to download page.
• Download blbeta.exe and save it to the Desktop.
• Once saved... double click blbeta.exe to install the program.
• Click accept agreement and Click scan
  This app too may fire off a warning from antivirus. Let the driver load.
  Wait for it to finish.
• If it displays any items...don't do anything with them yet. Just hit exit (close)
• It will drop a log on Desktop that starts with fsbl....big number

Please attach the Blacklight log file here.

 

Download - Pocket KillBox

Extract it to its own folder somewhere that you will be able to locate it later to run it.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click OK.

Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note some of the files listed below may not exist but we need to check for them anyway.

c:\WINDOWS\system32\klogini.dll
c:\WINDOWS\system32\winm64.sys
c:\WINDOWS\system32\p3.ini
c:\windows\system32\klo5.sys
c:\windows\warnhp.html
If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself. However BOOT INTO SAFE MODE during this reboot and do not run anything but what I request. DO NOT open any browsers!

Run Windows Explorer and double check to make sure the below files are all deleted (some we already got with killbox):

c:\program files\FlashTalk <--- the whole folder
c:\program files\MyWebSearch <--- the whole folder
c:\WINDOWS\system32\klogini.dll
c:\WINDOWS\system32\winm64.sys
c:\WINDOWS\system32\p3.ini
c:\windows\system32\klo5.sys
c:\windows\warnhp.html

Also you should find the below items that were in your email folders and delete them:
C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\paul\Mail\Inbox[~0001139.~]
C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\paul\Mail\Trash[~0001310.~]
C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\paul\Mail\Trash[~0003530.~]
C:\Documents and Settings\Owner\Application Data\Thunderbird\Profiles\juvu2x97.default\Mail\pop-server.nc.rr-3.com\Inbox[~0000175.~]
C:\Documents and Settings\Owner\Application Data\Thunderbird\Profiles\juvu2x97.default\Mail\pop-server.nc.rr-3.com\Inbox[~0000263.~]
C:\Documents and Settings\Owner\Application Data\Thunderbird\Profiles\juvu2x97.default\Mail\pop-server.nc.rr-3.com\Junk[~0000016.~]
C:\Documents and Settings\Owner\Application Data\Thunderbird\Profiles\juvu2x97.default\Mail\pop-server.nc.rr-3.com\Junk[~0000024.~]
C:\Documents and Settings\Owner\Application Data\Thunderbird\Profiles\juvu2x97.default\Mail\pop-server.nc.rr-3.com\Trash[~0000238.~]
C:\Documents and Settings\Owner\Application Data\Thunderbird\Profiles\juvu2x97.default\Mail\pop-server.nc.rr-3.com\Trash[~0000278.~]
C:\Netscape\Users\paul\Mail\Inbox[~0001139.~]
C:\Netscape\Users\paul\Mail\Trash[~0001310.~]
C:\Netscape\Users\paul\Mail\Trash[~0003530.~]


Now reboot into normal mode.

Now attach a new Blacklight log and a new log from PandaActiveScan and attach them.

Also tell me how things are working!

 

According to your logs, you are clean other than some misc registry entries that Panda provides no specific details on. But these are normally non-problem dormant registry keys.

You may want to boot into safe mode and run a full system scan with Norton. Save a log and report back what it finds (if anything).

 

You're welcome!

If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

Did you ever complete ALL of the READ & RUN ME? I don't remember seeing a Bitdefender log. First empty your Norton Quarantine folder and then please do a new scan with Bitdefender and attach the log.

Also get a new Blackligjht log?

Did you Disable System Restore, reboot, and then reenable (my instructions in message # 18)?

Attach a new HJT log too.

 

Your still clean other than this debateable backweb crap from HP.

O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe

See the below to read more about backweb:
http://www.bleepingcomputer.com/startups/BACKWEB_137903.exe-1975.html

You can probably just uninstall this. If not, you can simply have HJT fix the above O4 line.

 

You're welcome. Surf safely!