Backdoor.Tidserv.I!inf infection

Hi there and welcome. I am currently reviewing your logs and will get back to you with a set of instructions in the next post I make to you.

 

• Outdated and ineffective, uninstall it. ---> Ad-Aware SE Personal
• Java 2 Runtime Environment, SE v1.4.2 ---> outdated java, uninstall.
• Java(TM) 6 Update 20 ---> outdated java, uninstall.

What is the exact file path of where it's finding the threat?

Delete this folder:

What do you know about these files?

Reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Symantec still alerting you to Tidserv? Also answer any other questions that I may have asked.

 

Not really a problem. This is just System Restore and our final instructions will take care of this.

Since your logs are clean, complete all of the below before doing any scans with Symantec.



If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

If System Restore was already disabled on the C drive, then Symantec should be able to remove these old left overs that are saved there. If it cannot, then you should remove those old restore point manually, but you can only do that if System Restore is still disabled. And you may still have a problem accessing the System Volume Information folder. If you do, then see the below:

http://support.microsoft.com/kb/309531

 

If you are sure that Syetem Restore is disable and that the System Volume Information folder was emptied, then go ahead and run a scan. If however Symantec finds anything there and is not removing it, then you did not properly get System Restore disabled and you were incorrect about it being empty.

 

You're welcome.

Re-enable System Restore and you are good to go.