Big help needed with Trojan virus!

Hi, I have used major geeks before to solve a Lop.com toolbar virus, and I was extremely pleased with the knowledge and helpfullness of you guys and gals so I was wondering you can help me out some more?
I'm not sure if I have a problem but I've got a sneaky feeling I might have something "attached" in my PC. I keep getting e mails from firms saying that they have detected something that has attached itself to my comp and is acting as a sever, if thats the right word, to send e mails to all my address book. I have ignored these, scan your computer for free, E mails and just delete them, but now I keep getting messages from addresses saying Mail delivery failed etc etc. I have never sent any e mails to these people!!!!
I do genuinely clean my PC with the excellent programs from your site and am up to date with my Firewall's and virus. my PC does run a bit slow at times and always think this has something to do with some little bugger mesing with my PC.
Any help and advice would be very very very much appreciated.
Keep up the excellent Work
Peace

 

Hi, Thankyou for the quick reply.

I have done all the mentioned steps in the Read me first link. I downloaded all mentioned programs and scans and completed all the steps.
the only one I had trouble with was the step where I had to enable all hidden files and Folders. For some reason whenever I tried to open the tools files to do this the file just froze and all i saw was a blank page. I tried again and again but it just wouldn't respond. I have previously selected to view all hidden files from a previous cleaning process so I'm pretty certain that It is selected anyway.
All the steps were successfully completed apart from the bitdefender scan. it wouldn't initilize the scan for some reason so I just done the Panda Active scan. this completed. I have added A hijack this Log and the log for the runkeys.txt and the newfiles.txt as per requested. I think I have done all that was asked and look forwrd to hearing from you.

regards steveo457

 

heres the panda active scan (i think)
regards

 

Hi, I can't find the Panda scan so I will do it again and post the results later on.
I have done the bitdefender scan but after 14 hours it is still going. It has only got two seconds to go (and it's said that for the last 7 hours) but it will just not finish. Surely it should be done by now? It has found a lot of infections, the main one called W32.Alcra.B. like I say the scan is completed but it won't finish. What is going on?
I've tried updating my Java platform too but when I click on the download button, I just get server not found page on all the download site addresses. I also have a new problem with my Norton internet security suite, when I try and open it, the whole thing just freezes and fails to open and I have to close it with ctrl+Alt Del. I am totally stuck on what to do next, why isn't the scan finishing. I've even tried cancelling it and starting again but it just doesn't finish.
please advise. I'll keep trying and post the logs as soon as I can.
regards

 

The bitdefender scan is showing that it has 33 files left to scan, but as I said before it has been showing this for the last 7 hours. i'm stuck

 

Hi, I have succesfully completed the bitdefender scan but I didn't read your messages regarding how to upload it. I didn't save it so it doesn't show all the clean files. i am going to re do it and post it for you. I think I definately have some sort of problem as last night I totally lost all windows. All I had was a blank wallpaper screen and then the pc reset. When it booted up again it went straight to a blue Windows XP screen and started running through a scan disk check. It was saying stuff like- File system NTFS check, veryifying files, verifying index's and then started deleted corrupt sttribute sections/record orphan file/error in index $I30. Then after all this it went throgh the same process as before but stating that it was correcting all above. very strange as I have never ever had this before. When it did finally reboot, I had lost my internet connection and had to phone up my provider and they reset it or something. Also my up to date Norton Anti Virus software had been disabled and was saying it was out of date. I am currently subscribed till 2007 with both virus and firewall with norton.
This is all very very strange. Have you found anything in my logs that would have caused this massive major crash. I'm getting quite worried that I have something. As I said I will do the bit Defender scan again and post it as I really need some advice on this one. Is there any other advice you could give me in what I could do to stay absolutely clean and virus free.
thanks again for your help big time, it is very very much appreciated.
I'll post that log ASAP.
regards

 

Also I have just succesfully downloaded and am running the java 2 platform. Will do the scan and post the results for you.
regards

 

Hi, I have finally been able to complete the bitdefender scan. I thought you might want to look at it while i do the blacklight scan. I will also log these results when it finally finishes. It seems to have stopped or got stuck, but i'll persevere with it. I wasn't sure if you wanted to see the bitdefender log so I just posted it anyway. My norton protection does keep picking up the virus that i think is responsible- Win32.Alcra.B and similar variants with a few different letters. It deletes some of them automatically, but others like the mentioned above, it says it cannot access file and cannot delete. then it sorta freezes a bit. It has found the virus's mostly in the temp files I think. I am also getting even more mail delivery failed messages. It's only strange because i have lokked at the messages properties and most are a different e mail address but with the back end of my e mail address added at the end, example 12345@my e mail address.

Thanks again for your help, very much apprecaited,

regards

 

Hi, I've toggled my System restore as per requested. I've done a few more scans like spybot, norton etc. I've also deleted my entire Inbox and cleared out my outbox and deleted files and so on. Things have improved but I do still get major system stalls when opening new windows, or applications. some last a good minute or so. Start up is extremely slow too.
I'm still getting the E mail delivery messages. about 5 a day.
I have tried several times to complete Blbeta scan but it starts fine, then gets stuck on my Local settings folder and will not go any further. I left it running all night and it didn't move from the same folder in all that time. Do you think something could be wrong with this folder? I've tried looking at the folder but, like a few others it is not selectable. the icon is slightly faded and you can't open it.
I have enclosed the scan report anyway, just so you can see how far it is getting.

hope you can help.

Ragards

 

How do i run an error Check? If it does find errors can it automatically fix them or do I have to buy a new hard drive? Things have improved dramatically now. system is fast and jumping from one application to another has improved. I'm still getting the email messages. Do you reckon these are just Spam? Ugggh I bloody hat spam. Whats the point in causing someone loads of grief? Just go back to your little spam hole and come up with some better idea to get ahead in life!!!!!
thanks again for your help, it is very much appreciated. you do a sterling job.
regards and all the best
Steveo