Bill is at the end of my rope...

Originally, I noticed a redirect of my browser to hijacker aaabesthomesite.com. Some basic work revealed a lot of malware on my system.

Steps I've taken: I have followed the MajorGeeks Malware Removal Guide including Run and Read Me First. I've done the house cleaning, then in order I've run Ccleaner, Spybot, CouterSpy, BitDefender, Panda ActiveScan, GetRunKey, ShowNew and HiJackThis.

Hopefully I did everything correctly. Attached are the results. Note: I was unable to figure out how to get the Panda ActiveScan report because in SafeMode my screen resolution was too small and I couldn't view all the controls. There is probably a simple way around this, but I'm not experienced enough to know how.

Your help and consideration are greatly appreciated.

-Bill

 

Re: Bill is at the end of my rope...Continued

Here are the other files:

 

Welcome to MG's!

There are a few things we need to do before we perform a fix. First, please rename HJT to "analyzethis.exe" and attach a fresh log once complete.

Next, run ComboFix and attach the log. Be advised you may get a message stating it has expired and to re-download. This is normal, if it happens and you can't run it, set you date on your computer back about a month and it should run. This will be fixed as soon as the author returns home.

Once you have completed this post, attach the following fresh logs.

• GetRunKey
• ShowNew
• HijackThis
• ComboFix

 

Steps I've taken:

Renamed HJT to analyzethis.exe and ran it.
Ran ComboFix.
Ran GetRunKey.
Ran ShowNew.

The files are attached.

Thank you very much for your assistance.

-Bill

 

Final Attachment.

 

First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.

Step 2:
Now scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )

Again, make sure ALL browser windows are closed when you click FIX.

Step 3:
Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Step 4: Begin here after rebooting from Step 3!
Next Reset Web Settings & Default Security Settings

Note for IE 6 users:
To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites. For IE 7 users, simply click the "Reset all zones to default level" button.

Note for IE 7 users:
Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.


Step 5:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Step 6:
Finally, I would like you to install the current version of Sun Java: Sun Java Runtime Environment

Step 7:
After you have completed ALL of the above in the correct order, please attach the following logs.

• HijackThis Log
• ShowNew Log
• GetRunKey Log
• Avenger Log

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Thank you. I completed each step as described.

1 Note: The first time I ran Avenger it returned a message that it had failed and aborted. So I ran it again. The second time I ran it, it returned a message that the files were not found, so I assume they were deleted the first time. Unfortunately, the second time I ran it, Avenger over-wrote the first TXT file, so I can't show you the exact message. The file that is attached is from the second run.

There does seem to be an apparent improvement in computer performance. I will post a follow-up tomorrow. If you have any other advice or suggestions I would sincerely appreciate it.

Thank you for your help.

 

Final Attachment.

 

Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, and the C:\combofix.txt log that was created.
3. If we used SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger, the log (avenger.txt) and C:\avenger.
8. If we had you download any registry patches like fixme.reg, fixme1.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!