BitDefender Firewall Rules Not Saving?

I'm running BitDefender Total Security 2011. There are many instances where a program I use will connect to the internet and BitDefender will give me a prompt stating it allowed it to connect and created a firewall rule for that app.

This wouldn't' be an issue if it only happened once per program. However, every time the same program connects it gives me the same notice over and over again. I check the firewall rules list and it appears that the app has a rule saved. However, it continuously gives me the prompt that its creating a rule again and again.

If the rule is already present, should it not just load that and not keep telling me it's creating one? I don't want to just disable the notice, I'd like to figure out why it's doing this.

Thanks!

 

Hi there,


I'm sorry to hear about your issues with the Bitdefender's Firewall. I advice you to upgrade (it's free of charge) to the just launched 2013 version by following this online guide: http://www.bitdefender.com/support/How-to-Upgrade-from-Bitdefender-2010-2011-2012-to-Bitdefender-2013-711.html


If the problem persists, please send an e-mail with all the details at bitsy@bitdefender.com

 

Please understand that due to my disc image setup it's important that I don't change anything about my version number.

Is there something about the 2011 version I can look into? I'm really curious as to why it's not reading the currently created firewall rules and keeps trying to create the same ones over and over.

Thanks!

 

Hi again,


First of all, sorry for the late reply. Unfortunately, this is not a known issue and most probably the cause of the issue is local (damaged installation, application conflicts etc). Therefore, i will kindly ask you to send an email at bitsy@bitdefender.com to run some diagnostic tools and see what exactly what's happening before figuring out a solution.

Thank you for your cooperation.