Bitdefender problem

Discussion in 'Malware Help (A Specialist Will Reply)' started by Wlfwo, Mar 16, 2006.

  1. Wlfwo

    Wlfwo Private E-2

    I was doing the read and run me first page and got down to the bitdefender and each and every time I try and run the scan it kicks me off line. I am supposed to do this part on line, right? Any help or clues to what is wrong would be helpful. Until I get past the last 2 I am assuming I won't know if I got everything or not. :confused:
    Thanks Nancy
     
    Wlfwo, Mar 16, 2006
    #1
  2. Wlfwo

    Wlfwo Private E-2

    ok, I got it. It took 6 tries before it didn't boot me off line when I tried to run it.
     
    Wlfwo, Mar 16, 2006
    #2
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks Nancy!

    Sounds like you have resolved issues with Bitdefender online scan.

    If you are having malware problems that you need help with, make sure you finish all of the READ ME and then attach the Bitdefender, Panda, and HijackThis logs to a message in this thread to we can help you with your problems.
     
    chaslang, Mar 17, 2006
    #3
  4. Wlfwo

    Wlfwo Private E-2


    Bitdefender didn't find anything at all, I am working on the Hijack This now. Darn thing is running so slow and it shouldn't since it is basically new.
    Thanks. Nancy
     
    Wlfwo, Mar 17, 2006
    #4
  5. Wlfwo

    Wlfwo Private E-2

    OK, I (hope) uploaded the files, don't think they are in order. The defender didn't find anything but I went ahead and made a text file showing that. Thanks ever so much for being here to help.
    Nancy
     

    Attached Files:

    Wlfwo, Mar 17, 2006
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs do not show any real malware issues. However you should use HijackThis to fix the below lines:

    O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
    O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)

    You problem with a slow PC is more than likely just due to all the stuff you are running. You should not be using SpyCatcher as well as MS Windows Defender (which I assume came from the READ ME, and WinPatrol.

    Do you need all those toolbars you have installed?

    The below two items are not necessary either:

    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    I also would question how much thet Microsoft OneCare stuff is slowing you down. It seems they are entering the bloatware market with Symantec and McAfee.
     
    chaslang, Mar 17, 2006
    #6
  7. Wlfwo

    Wlfwo Private E-2

    I was wondering about the OneCare, I may have to go back to AVG which is what I was using before the OneCare, with AVG I will have to install a firewall also (I think)
    I will get rid of the junk above and see if that helps any.
    Thanks very much, at least I know it isn't a virus/malware issue.
    Nancy
     
    Wlfwo, Mar 17, 2006
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes you will! See this link for tips: How to Protect yourself from malware!
     
    Last edited: Mar 19, 2006
    chaslang, Mar 17, 2006
    #8
  9. Wlfwo

    Wlfwo Private E-2

    Ok, what do I do with the firewall that comes with windows? Is it any good at all?
     
    Wlfwo, Mar 19, 2006
    #9
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Did you read what was in the How to protect thread?
     
    chaslang, Mar 19, 2006
    #10
  11. Wlfwo

    Wlfwo Private E-2


    Yes, I posted that before I read the How to protect thread, so I disabled the windows firewall and downloaded the Zone alarm. :) Then read the which spyware isn't good. Then I went through and made sure I didn't have the spyware's that don't do well together. So now is there anything else in here that I should maybe not have? I am attaching the hijack this log I just ran. Thanks ever so much for your help.
     

    Attached Files:

    Wlfwo, Mar 19, 2006
    #11
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your log is clean now.

    As I mentioned earlied, the below process are not necessary to load at startup. To save system resources you can optionally have HijackThis fix the below lines.
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
     
    chaslang, Mar 19, 2006
    #12
  13. Wlfwo

    Wlfwo Private E-2

    Now I fixed those last two, they came back? I just checked the notepad I made of the above post, and I had hijack this fix all of them, including the last 2. I will do them again though. :confused:
     
    Wlfwo, Mar 19, 2006
    #13
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay! Let me know the results! If they will not go away, you may need to shut down all antispyware realtime protection first.
     
    chaslang, Mar 19, 2006
    #14
  15. Wlfwo

    Wlfwo Private E-2

    At least one of them came back again, the O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

    Grrr. I uploaded another file, what is winpatrol? I thought it was a antispyware that I deleted awhile back, my memory isn't what it used to be though. I could be wrong. :confused:
    Thanks bunches, Nancy
     

    Attached Files:

    Wlfwo, Mar 20, 2006
    #15
  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Try again but make sure no browsers are opened when you click fix and also exit all antispyware applications that may be running first.

    If you do not want WinPatrol, look in Add/Remove programs for an uninstall and uninstall it. This is what it is: WinPatrol

    If it is not in Add/Remove programs, you can just fix that O4 line too using HJT.
     
    chaslang, Mar 20, 2006
    #16

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