black screen

hey
i m getting a black screen whwnever i open my laptop i need to restart then i get an error on screen saying something about an error that is saved in minidump folder so i downloaded windebug and followed the guide
i ve a fujitsu amilog1667 windows xp home amd turion ati x700 1gb ram and avg antivirus
thanx a lot in advance
i ve managed to attach the logs

 

i reinstalled the drivers but nothing changed i ve formatted my hard drive as well although i don t think it has anything to do with that...i ll attach a new log from the last time it crashed...but i have a problem as the debugger reports that : the modules are loaded but the symbols cannot be loaded and the kernel debugger has a problem or something
ooppps black screen again
i cannot attach it as i don t have much time to run the debugger...anyway is there something else i could do before i take it for service?
yes that s the model Amilo A1667G...

 

Fujitsu Siemens have their own diagnostic program you can get from their website.

http://support.fujitsu-siemens.com/com/support/index.html

You can run from safe mode or DOS.

They also have a reasonable support forum for each model at the same website. The english language versions come second, german first.

 

yeap i ve downloaded that yesterday and i ll run it today if that s not going to help i ll call the service and if they cannot tell me anything usefull i ll take the laptop to them...
anyway i ve heard from a lot of people who had the same problem that ati ve never published anything that could help them...some of them knew that the problem was initiated from a certain behaviour such as a game or a coorrupted ati file or something
in the contrary with my laptop there was not any software or hardware change cos i was away for holidays and as soon as i got back and i logged in after 10 minutes it crashed!!!
that s all....and thanx for the help guyzzzz:confused