Blank popups not going away

We need to use a new tool.

* Download and save to RenV.exe from following link to Desktop (
must be on the Desktop)
* Now Copy the bold text in the below code box to notepad. Save it as Log.txt to your desktop. (It must be on your Desktop).

Code:

C:\hp\KBD\KBD .EXE
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl .exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx .exe
C:\Program Files\Common Files\Nero\Lib\NeroCheck .exe
C:\Program Files\COMPAQ\Coloreal\coloreal .exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan .exe
C:\WINDOWS\SMINST\RECGUARD .EXE
C:\WINDOWS\system\hpsysdrv .exe
C:\WINDOWS\system32\ctfmon .exe
C:\WINDOWS\system32\hkcmd .exe
C:\WINDOWS\system32\ps2 .exe

* Now using your mouse, drag Log.txt onto RenV.exe
* When finished, RenV.exe will produce a new log names Log.txt on your Desktop I will ask for this log later.

Uninstall the below old versions of software:
Java 2 Runtime Environment Standard Edition v1.3.1_02"
Java 2 Runtime Environment, SE v1.4.0_01

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment.


Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\RunOnce: [SpybotDeletingA4833] command /c del "C:\WINDOWS\system32\drivers\core.cache.dsk"
O4 - HKLM\..\RunOnce: [SpybotDeletingC8680] cmd /c del "C:\WINDOWS\system32\drivers\core.cache.dsk"
O4 - HKCU\..\RunOnce: [SpybotDeletingB4221] command /c del "C:\WINDOWS\system32\drivers\core.cache.dsk"
O4 - HKCU\..\RunOnce: [SpybotDeletingD4217] cmd /c del "C:\WINDOWS\system32\drivers\core.cache.dsk"

After clicking Fix, exit HJT.


Now download The Avenger by Swandog46, and save it to your Desktop.

* Extract avenger.exe from the Zip file and save it to your desktop
* Run avenger.exe by double-clicking on it.
* Check the 'Input script manually' box.
* Click on the magnifying glass icon.
* Copy everything in the Quote box below, and paste it in the box that opens:

* Now click the 'Done' button.
* Click on the traffic light icon and OK the prompt.
* You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt

After reboot look for all of the above files we had Avenger attempt to delete. If you still see them, delete them yourself.

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it.
Then attach the new logs:

* Log.tx from running RenV
* c:\avenger.txt
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

RenV did exactly what it was supposed to do ...and your logs look clean.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
* Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
10. If you are running Windows XP or Windows ME, do the below:
* Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
* Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
*How to Protect yourself from malware!