Blue screen crash due to drivers?

Discussion in 'Software' started by WildRabbit, Jul 22, 2010.

  1. WildRabbit

    WildRabbit Private First Class

    I have been experiencing a blue screen error that is caused by either a device or a driver. I think that its a driver because driver detective has been unable to update the following despite numerous attempts on my part.
    Plug & Play Monitor
    Realtek PCIe GBE Family Controller
    Generic Marvell 61xx RAID Controller
    VIA High Definition Audio

    These are the steps that I have taken so far.

    1.I've downloaded and installed the latest updates and drivers that I could. Including a new chipset driver from the Asus site.

    2.I've run my virus scan I use AVG. Nothing was found

    3.I've run chkdsk and had it fix any errors that it found. (I was having an issue wear Skype.exe shared.xml file was corrupted this has been resolved)

    4.I've attempted to use EVENTVWR so that I can see what the blue screen says about the crash, but am unable to do so since my event source drop down menu doesn't seem to include the Save Dump,System Error, or Windows Error reporting options that I'm supposed to highlight per instructions

    5. Ive run Large softwares PC tuneup and repaired all errors that it found




    This is a system that I built myself, so there is not real support available to me expect to troubleshot on my own. Ive never had this happen before and Im at a lose of how to fix it. I suspect that my OS might be part of the problem somehow as Im running windows xp, but Im not sure.


    Any help that you guys can give me would be greatly appreciated. I am attaching the specs for my pc gathered by Everest Home Edition as well.

    Thanks in advance.
    Wild
     

    Attached Files:

    WildRabbit, Jul 22, 2010
    #1
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi an welcome first of all


    I personally dont advocate using driver detective or finder apps and for one reason they at times offer up the wrong driver, as they cannot really account for all the various OEM drivers that are custom made for some motherboard makers, they offer the generic ones and at times these cause issue.

    Always get drivers from the makers site for hardware and in your case its ASUS, which you have done, if ASUS dont have an update for what driver detective says is out of date, dont worry, their likely is not any update for it anyways.

    However we will need to know the details of the BSOD message in full if possible? so if it stays on screen write it down, or try the info in this post HERE and attach your minidump info in a text file as you did your everest report.

    If you boot info Safe Mode (F8 at boot and choose Safe Mode with Networking as you can use the internet that way) and see if the same happens, if not then suspect an application, so in normal mode click Start > Run and type msconfig and hit enter, then click the Startup tab and disable all, then reboot, is all ok now.

    If so then enable one item at a time and reboot, until you find the culprit and let us know what it is?
     
    DavidGP, Jul 22, 2010
    #2
  3. WildRabbit

    WildRabbit Private First Class

    Hello Halo,
    Thank you for the warm welcome. Ive actually used your forums for a very long time now. :) Your tech team has saved me many many times. And some of my favorite downloads come from your site.


    Im attaching all of the minidump files that the program you recommended brought up. I have more than four so i will have to do it via two separate posts.

    I hope that this helps to determine what my problem might be.

    Thank You
    Wild
     

    Attached Files:

    WildRabbit, Jul 22, 2010
    #3
  4. WildRabbit

    WildRabbit Private First Class

    These are the remaining minidump files that I was given.

    Wild
     

    Attached Files:

    WildRabbit, Jul 22, 2010
    #4
  5. WildRabbit

    WildRabbit Private First Class

    Okay....if Im looking at the mini dumps right its my audio driver that is causing the problem. When I try to download the file from the asus site is tells me that Im missing files and will not install. Is this an os issue perhaps? Please advise
     
    WildRabbit, Jul 22, 2010
    #5
  6. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Yes looks as if your Audio is the culprit, but still do the Safe Mode things just to see if some 3rd party app is the cause of this as in some cases its a knock on effect that one app causes another to BSOD.

    Just however re-looked at your Everest log and noticed you dont have just the onboard audio but an addon Sound Blaster X-Fi Xtreme Audio? did you add this card? if so enter the BIOS and disable the onboard audio as thats a VIA Audio driver, this could be the cause of your conflict and BSOD.


    But what you could try after the above, is to uninstall the VIA audio driver you have installed now in only the VIA one if listed, do this from Device Manager and open the Sound and Video Game Controller branch and right click and uninstall the Audio driver, then run CCleaner and its cleaner and registry options, run the registry one until nothing shows for removal.


    If the VIA driver was listed how is your PC working now?

    If not then we can try a few other things.
     
    DavidGP, Jul 23, 2010
    #6
  7. WildRabbit

    WildRabbit Private First Class

    Hi Halo

    Oddly Ive been runnng my pc since my post to you (Not in safe mode) and there have been no further crashes. The Sound Blaster card was added on by me so that I could route my sound to accomadate me while I gamed and could talk on vent.

    However this new pc has the VIA driver that allows you to split your sound(hella cool that) I have noticed that I dont seem to have as much control over my sound options with my new box though. ( Sound seems too low, and i cant seem to adjust it to a higher volume)

    :) anyway thank you for replying going to try some of the things you suggested now

    Wild
     
    WildRabbit, Jul 23, 2010
    #7
  8. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    If not further crashes I would hold off on anything for now until you get any more crashes, may have been a temp thing, but try to remember what you were doing and what apps you where using if the PC crashes again, kinda think its related to running two audio options, tend not to mix well.
     
    DavidGP, Jul 23, 2010
    #8

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