Blue Screen Errors...

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by dseils, Nov 9, 2017.

  1. dseils

    dseils Private E-2

    Upon starting my Windows 10 computer, I get a series of blue screen errors followed by attempts to restart. They present two different errors and finally offer the opportunity to restart or to use advanced repair options. The first error refers to a SYSTEM SERVICE EXCEPTION (without referencing a service). This is followed by another bluescreen and a SYSTEM SERVICE FAILURE referencing ndis.sys. Then the opportunity to restart is offered. Usually one cycle of this leads to a successful restart, but it has taken as manyn as three restarts to successfully reboot.

    I ran the README FIRST proceedures and partway through, I got a trojan detection message from windows Defender, which found and deleted a reported Trojan which was preventing normal browser connections.

    I am attaching my logs to this message.
     

    Attached Files:

  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Please re-run RogueKiller and fix/delete all detections except these two under "Registry"-

    [PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | ConsentPromptBehaviorAdmin : 0 -> Found
    [PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | ConsentPromptBehaviorAdmin : 0 -> Found
    Re-boot and perform a new scan -- upload that updated log.

    Also, re-run Hitman Pro and delete all detections.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message.

    Please upload the AdwCleaner log also with your next reply.
     

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