Blue screen memory dump "win32k.sys" during startup

Discussion in 'Hardware' started by dunderheid, Jan 24, 2008.

  1. dunderheid

    dunderheid Private E-2

    Hi, i need some help to get back into my pc.

    The memory dump says -

    *** STOP: 0x0000007a (0xe1ad6824, 0xc0000098, 0xbf8a7417, 0x07d86860)
    *** win32k.sys - Address BF8A7417 base at Bf800000, DateStamp 3d6de5e5

    The system takes a long tme to get to where the "Welcome to Windows" should show the "blue screen"as above.

    if I do nothing, blue screen disapears and "operating system not found" appears.

    I have tried all the advanced boot options to no avail. I do not have a CD with the operating system to boot. i downloaded the the boot files from Microshaft onto 6 floppys but it's as if the HD just bypasses the choices made in the BIOS screen (boot from A: drive first)

    I am running XP service pack 1.

    The disk is partitioned with the i386 folders on the D drive.

    I do not know if this is enough info - can anyone help me access my disk?

    Regards,
    Dunderheid
     
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    The 7A errors I'm finding say
    but your message seems t be different.
    Exactly what have you tried?
     
  3. dlb

    dlb MajorGeek

    Judging from the description you've given, I'd say it's a hard drive problem with wither the file system, or the drive itself. Boot into the recovery console (you'll probably need your XP install CD unless the recovery console is installed already). Run chkdsk with the R switch to repair any file system errors. It's amazing what chkdsk can fix sometimes. The exact command is chkdsk c: /r with a space before the "c" and after the ":". Check this link for more details http://support.microsoft.com/kb/315265/en-us Also visit your hard drive maker's web site to download their diagnostic tool. All the drive manufacturer's have these free utilities. Make sure you get one that you can boot to (you'll need to follow their directions to make a bootable CD or floppy disk). Boot to it and run the extended/advanced tests. These tools usually also include an option to repair any problems that might be found.
    Good Luck!
    and Welcome to MajorGeeks! :major

    BTW- if you get the drive to boot into Windows successfully, you should seriously think about backing up your important stuff to CD/DVD as soon as possible in case the drive decides to fail again.
     

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