blue screen of death

Discussion in 'Malware Help (A Specialist Will Reply)' started by rook636, Jul 31, 2010.

  1. rook636

    rook636 Private E-2

    Kids were playing on the computer(Nickelodeon, Disney, any sight with flash games) and then blue screened. There was a message referencing nvidia drivers for what im guessing is the pci slot graphics card I put in there a couple years ago while disabling the integrated card. Start up now results in solid black screen with white movable arrow cursor safe mode not possible. Took graphics card out and was able to re enable the integrated card although still running slow. Went through the read me post and was able to accomplish everything except root repeal. Having trouble getting finding mg logs to attach.
    Do you think something is messing with the graphics card drivers.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You forgot to attach MGlogs.zip from running MGtools; however your problem does not look like or sound like malware. It is more likely a hardware problem. Attach the MGlogs.zip file and we can make sure there is no other malware.
     
  3. rook636

    rook636 Private E-2

    here it is
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Based on your logs, you are not having malware problems. You could try posting in the Hardware Forum for additional help with your graphics card. You may also want to try installing it into a different slot if you have another compatible slot.

    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. After doing the above, you should work thru the below link:
     

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