Blue Screen

Discussion in 'Malware Help (A Specialist Will Reply)' started by mpetro1, Sep 22, 2013.

  1. mpetro1

    mpetro1 Private E-2

    I'm running Windows XP. The screen turned blue while the computer was not in use. (I will attach a picture of the screen)
    I just installed a new phone service MagicJack. Not sure if that could cause the problem.

    Back on September 11th 2013 I had a Malware problem with Imesh and now it is showing up again. This computer has not been used since it was Malware free. The only thing I used it for was to set up MagicJack.

    Thanks for the help!
     

    Attached Files:

  2. mpetro1

    mpetro1 Private E-2

    Here is the pictures of the screen!!
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I suggest you post in the software forum as you are not having a malware issue.

    Since you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.


    After doing the above, you should work thru the below link:

     

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