Blue Screen

Hello Everyone,

Can someone please direct me to the correct forum, Im getting a blue screen that wont allow me to shut down computer.
Thanks in advance

Greg

 

I apologize for lack of info:

Dell inspiron 530s
XP professional
5.1.2600 service pack 3 build 2600

Thank you.

 

Is the computer automatically restarting in a short period — so short you can't write down the Stop error code?

 

Upload any minidumps from c:\windows\minidump

Also right click on "My Computer", select Properties. Click settings under "Startup and Recovery".

Do you have "Automatically restart" checked? If so, uncheck, and give us the error you are getting.

I've attached a bit of help, just ignore the fact I'm running windows 8.1, should still be similar.

 

Hello,

and thanks for the replys. Ive tried to get the blue screen by logging out and shutting down computer to no avail, so posting the message may be impossible for now. I know im not so fortunate to have had the problem just " go away". Is there a file or any evidence of BSOD that I can access and present here.

Thank you...Greg

 

When I try and upload minidump I get invalid file and can upload. Auto restart is not enabled either.


Greg

 

You have to right click the minidump file and select Send to Compressed (zipped) folder then upload the zip file. Some people have Windbg installed and they'll be able to read the crash dump.

 

Thank you!!

 

It appears that it is a bad driver for an ATI (AMD) graphics card.

Please download: http://www.majorgeeks.com/files/details/gpu_z.html and install and either screenshot the results, or post the Name of your card. For example, I've attached what shows on mine.

Code:

Mini091113-01.dmp    9/11/2013 8:02:56 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x10000050    0xf501906f    0x00000000    0xb9bab2c0    0x00000002    ati2mtag.sys    ati2mtag.sys+1002c0                    32-bit    ati2mtag.sys+1002c0                    Mini091113-01\Mini091113-01.dmp    2    15    2600    90,112    10/9/2014 8:48:50 PM    

 

Sorry for the delay in posting.

ATI Radeon HD 2400 PRO

hope this is the info your looking for.

Thanks...Greg