Brower Redirection and other issues

Based on your logs, you are clean. Any reamining problems with BullGuard may need to be debugged with them or in our Software Forum. You may need to look at Event Logs to possibly track down why it is crashing. I first step may be to uninstall it, reboot (do not skip) and then reinstall to see if that will fix it.

You do have some minor things I suggest that you fix.

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (file missing)

After clicking Fix, exit HJT.



Are you still having browser redirection isssues. If yes, which browser..... FireFox or IE or does it happen with both. If only with FireFox please follow the below instructions.

Download this View attachment FFFred.zip to your C:\MGtools folder. Then extract the FFFred.bat file from the FFFred.zip file into the C:\MGtools folder. Then double click the FFFred.bat file to run this batch file. It runs very quickly. A notepad log will popup. You can just close this notepad window because the log will already be added to the C:\MGlogs.zip file. Just attach the new C:\MGlogs.zip file.

 

You MUST HAVE your FireFox browser completely shutdown while doing the below. So print this if necessary.

• Right click Start and select Explore
• Navigate to the below folder:

C:\Program Files\Mozilla Firefox\extensions\{3854C210-E262-4E6C-8E91-001DD47F4A9A}\chrome\content

• locate this file overlay.xul
• Right click on the file and select Delete.

Now run FireFox and see how things are working.

 

If your problems began after using this then I would uninstall/delete it.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Go to add/remove programs and uninstall HijackThis.
7. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
8. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!