Browser continuing to be re-directed after running all checks. please review logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by saucer, May 4, 2010.

  1. saucer

    saucer Private E-2

    I have very carefully followed all the advice on the ReadMe page and am still having google searches redirected to what looks like random advertising sites. It seems more likely to happen if I search specific words like malware but that miight be coincidence. I would be grateful if you could view my logs and advise
    ;)

    See attached logs 1 of 2 messages
     

    Attached Files:

  2. saucer

    saucer Private E-2

    ...I seem to be having trouble uploading ComboFix.txt with 'the connectuion was reset' error every time despite renaming and changing the file location and disabling firewall. I am tearing my hair out!! :cry

    Please help!
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Use windows explorer to find and delete:
    C:\Documents and Settings\Patrick McGuinness\Local Settings\Application Data\6eub
    C:\Documents and Settings\All Users\Application Data\6eub
    C:\Documents and Settings\Patrick McGuinness\Templates\6eub

    Please run this: GMER - running with a random name and attach the log from GMER.
     
  4. saucer

    saucer Private E-2

    I've deleted the files and run GMER.
    Please see logs ... and thanks so much for the help
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Now please download SystemLook from one of the links below and save it to your Desktop.

    Download Mirror #1


    Download Mirror #2

    • Double-click SystemLook.exe to run it. (If you are using Vista, please right-click and select run as administartor)
    • A blank Windows shall open with the title "SystemLook v1.0-by Jpshortstuff".
    • Copy and Paste the content of the following codebox into the main textfield under "File":

    Code:
    :filefind
    atapi.sys
    
    • Please Confirm everything is copied and Pasted as I have provided above
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. You can close this notepad window as the log will already be saved as SystemLook.txt on your Desktop ( if you downloaded and ran SystemLook to your Desktop as requested ).
    • Please attach this log in your next reply.

    Note: The scan may take a while from several seconds to a minute or more depending on the number of files you have and how fast your computer can perform the task.
     
  6. saucer

    saucer Private E-2

    Great ... tect copied and scan complete
    Here it is
     

    Attached Files:

  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let's see if we can deal with it this way:

    * Please download TDSSKiller to your Desktop
    * Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
    * Click Start > Run and copy/paste the following bold command into Run box and hit Enter.

    "%userprofile%\Desktop\TDSSKiller.exe" -v

    * Follow the instructions to type in "delete" when it asks you what to do when if finds something.
    * When done, a log file should be created on your C: drive named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply.
     
  8. saucer

    saucer Private E-2

    Hi Tim
    I ran the scan from the run box and allowed it to restart the computer...i didn't get asked whether to delete anything though, although it looks like it found something...here's the log
     

    Attached Files:

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    That was what I was hoping for. Are you still having any issues? That should have taken care of the re-directs issue.
     
  10. saucer

    saucer Private E-2

    Hi Tim,
    I'm afraid that I am still having the re-direct problems as bad as ever. It happens in IE or Firefox. I seem to be being re-directed to random sites or to Ask. Thanks again for your help
     
  11. saucer

    saucer Private E-2

    ... having said that the problem is not happening at the moment .. but it definately was earlier today(having run the scans last night) ... I can't make heaad nor tail of it. I will update later. Cheers ;)
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\MGlogs.zip
     
  13. saucer

    saucer Private E-2

    Here it is ... I am still being re-directed btw but at the moment not constantly
     

    Attached Files:

  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Maybe TDSSKiller isn't working. Lets do it this way:

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    FCopy::
    C:\WINDOWS\ERDNT\cache\atapi.sys | C:\WINDOWS\system32\drivers\atapi.sys
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the previous file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip
     
  15. saucer

    saucer Private E-2

    Here's hoping...
     

    Attached Files:

  16. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There is the little bugger!!!

    If this is ComboFix, you will need to rename it in order for the final cleanup instructions to work:
    C:\Documents and Settings\Patrick McGuinness\Desktop\2n3wqhsh.exe

    Your logs look clean. :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
  17. saucer

    saucer Private E-2

    Fantasic! The named file not Combofix but actually GMER. Before I follow steps do I need to anything?
     
  18. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Nope....you should be good to go!! :)
     
  19. saucer

    saucer Private E-2

    Thank you so much for your help Tim!!

    All seems sorted ... that was a stubborn bugger ... I am so glad to be rid

    Many thanks again :cool;)
     
  20. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome...safe surfing. :)
     

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