browser hijack etc

Discussion in 'Malware Help (A Specialist Will Reply)' started by Kokain, Sep 14, 2013.

  1. Kokain

    Kokain Private E-2

    Hey guys. My mom's laptop got a trojan infection, and there are browser redirects and it won't allow microsoft security essentials to be run. The OS is Win7 64.

    I attached the logs...thanks for the help guys.
     

    Attached Files:

    Kokain, Sep 14, 2013
    #1
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Re run Hitman and have it delete Potential Unwanted Programs.

    Where does your browser redirect to, and which browser does it occur in?

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    MSSE is not currently installed. What happens when you try to install it?
     
    Kestrel13!, Sep 14, 2013
    #2
  3. Kokain

    Kokain Private E-2

    I uninstalled MSSE before running the tools so it wouldn't interfere with them. Before uninstall, when I would open it, most of the time it would close immediately, but I was able to get to the "update" tab twice, and both times got an error with a popup notification that was like "there is no internet connection so we cannot check for updates".

    I re-ran Hitman and let it delete the stuff, and IE and Firefox were both redirecting to blank pages. JRT.txt is attached.
     

    Attached Files:

    • JRT.txt
      File size:
      113.9 KB
      Views:
      2
    Kokain, Sep 14, 2013
    #3
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Sorry to be pedantic, but you say WERE. Are they still redirecting now? :confused
     
    Kestrel13!, Sep 14, 2013
    #4

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