Browser Trouble - Pages Don't Load

FYI: You are using a very old version of MGTools! I will have you download and run the newest version in a little while.

1. Please go to Add/Remove Programs and uninstall the following softwares:

• Java(TM) 6 Update 13 <--- outdated Java
• Viewpoint Media Player <--- should have been uninstalled as per step 1 of the R&R.

Did you knowingly install the below? If not then please include it in our uninstall list.

• winpcap-nmap 4.02

2. Now using Windows Explorer please navigate to each of the following bold files, right click them and let me know the info on the properties if there is any.

• C:\Windows\RELATION.INI
• C:\Windows\wyvern.ini

3. Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

File::
c:\documents and settings\Joshua\Local Settings\Application Data\prvlcl.dat

Folder::
C:\vghd

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

4. Reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

5. Now go to this MGTools and download the new version of MGtools.exe. Overwrite your previous MGtools.exe file with this one.

6. Run the new MGTools.exe and attach the C:\Mglogs.zip that it creates into your next reply as well as the log from combofix. Also let me know about the properties on those files.

Thanks

Kes13!

 

Let me know what you know about these .ini files

• C:\Windows\RELATION.INI
• C:\Windows\wyvern.ini

 

Then you need to do the below:

The Combofix version that you now have installed is running in reduced functinality mode which is of no use to us. You need to update.

1. Download a fresh copy of Combofix

and run it as per these instructions:

Also refer to this guide:

A guide and tutorial on using ComboFix

2. Now go to this MGTools and download the new version of MGtools.exe. Overwrite your previous MGtools.exe file with this one.

3. Run the new MGTools.exe and attach the new C:\combofixt.txt into your next reply as well as the C:\Mglogs.zip.

Thanks
Kes13!

 

No need to be confused, you did what I wanted you to do corrcetly. You just need to address the below:

just attach the requested mglogs.zip which should be sat on your c drive.
Do not re run anything. Do not do anything unless otherwise instructed.

 

My bad. Do the below now:

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Thanks
Kes13!

 

1. Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.

2. Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

File::

C:\Documents and Settings\Compaq_Administrator\Local Settings\Application Data\prvlcl.dat

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

3. Also delete all files in the below bold folders except ones from the current date (Windows will not let you delete the files from the current day).

• C:\WINDOWS\TEMP
• C:\Documents and Settings\Compaq_Administrator\Local Settings\TEMP

4. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix.

5. How are things running now?