BSOD after virus

Discussion in 'Malware Help (A Specialist Will Reply)' started by missrose1991, Oct 13, 2012.

  1. missrose1991

    missrose1991 Private E-2

    Hi guys,

    My mum isn't very computer savvy and clicked on a link in a scam email. I've been trying to get rid of the virus in safe mode but according to Malwarebytes, there's nothing on it. Starting up the computer normally caused the computer to either soft boot or blue screen, but just now I got a BSOD (system service exception linked to win32k.sys, I didn't have enough time to get any other information down) and now the computer won't even boot. Any suggestions?

    It's an HP m9765uk and runs on Windows 7.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    See if you are able to do the below:

    Please do the below so that we can boot to System Recovery Options to run a scan.

    For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)
     
  3. missrose1991

    missrose1991 Private E-2

    Thanks for helping :)
    Please find the log attached
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I'm not seeing any malware problems indicated in that log. You may want to try doing either a System Restore or a Startup Repair from the System Recovery Options menu

    Other than that, I suggest that you post in the Software Forum and provide exact details on your BSOD.
     

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