BSOD and malware

Discussion in 'Malware Help (A Specialist Will Reply)' started by farmgirl806, Jul 18, 2012.

  1. farmgirl806

    farmgirl806 Private E-2

    Hello, I am hoping to fix my grandsons computer. I am afraid he has visited
    places that caused a bad malware problem. I have told him that all would be deleted if he has installed any bad programs or whatever you tell me to do. I believe I have followed the instructions on what to do before posting. I am running in safe mode because I get a bsod when running without safe mode. The computer is a gateway 5200 with 2 gig of ram and 444 free of a 465 gig hard drive. It is a 32 bit system. Windows xp pro that has been validated by Microsoft. I do not have the original disks. This computer was purchased used. I am hoping you could check my logs and help me. Thank you in advance.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please attach the log from running MGTools.exe --- C:\MGLogs.zip.
     
  3. farmgirl806

    farmgirl806 Private E-2

    So sorry it took me so long to respond. I had trouble booting the computer but I am now in safe mode. I also noticed this time the browser home page had changed from google to yahoo. Don't know why. Anyway here is the log you asked for. Thank you so much for working with me. I will leave this thing running.
     
  4. farmgirl806

    farmgirl806 Private E-2

    Sorry again - computer shut down and now asking me to validate windows and it seems not to connect to the internet. I know you did not get the file you wanted also - I will keep working on this and see if I can get it to connect. I am using my laptop now. I will post again as soon as I can.
     
  5. farmgirl806

    farmgirl806 Private E-2

    I want to thank Tim W for the help he gave me. I was not able to save the computer and finally got a new one. I am not sure how to close a thread but I wanted to thank Tim for helping me as much as he could.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Sorry to hear that.
     

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