BSOD from spooldr.sys and/or bad device/driver

I feel pretty confident that I've fixed the problem, but it's a random occurrence that doesn't track to any one particular behavior or action.

I've completed the READ AND RUN ME FIRST instructions and found/eliminated a half a dozen threats.

I'm posting the logs here just to document the current status, in the instance the same problems reappear:

1. BSOD as a result of spooldr.sys (Kaspersky could not find any instance of)
2. BSOD as a result of bad device/driver

Thanks in advance to anyone with any advice to offer, and thanks to MG for the tools and instructions to DIY.

 

And here's the last log.

 

First, are you familiar with the below entries in your HOSTS file?

Step 1:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

Again, make sure ALL browser windows are closed when you click FIX.

Step 2:
Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 3:
Default Security Settings

To Default Security Settings:
For Internet Explorer 6 users:
Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up navigate to the Security Tab and click Default Level for the following:

• Internet
• Local Intranet
• Trusted Sites
• Restricted Sites.

Click OK to exit.

For Internet Explorer 7 users:
Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up, navigate to the Security Tab and simply click the "Reset all zones to default level" button. Click OK to exit.

Step 4:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Step 5:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Thanks for your note.
No new BSOD events since original cleaning until today. Got one for a bad device/driver.
I completed all secondary instructions today and restarted. Most things appear to be working fine, except:

* Firefox loads slowly (a result of deleted prefetch, perhaps?)
* Google personalized homepage content does not load (including standard-view Gmail)
* In Java-based(?) GUIs like this one some features are inaccessible. I am not able to click on any of the text mods above, the emoticons to the right, or the "attach file" icon. As a result, I cannot attach my logs to this post. Should I email?

Going to check Java version is updated. Thanks again for your help,
Dianne

P.S. The pokgsa hosts are all known and OK.