BT Broadband

Hi, New here so please bear with me. Bought a new PC and built it while at college in evening got it home tried to install BT Broadband and it will not install. I have been on BT Helpline for 5 days and all advice a waste of time.Have uninstalled no good says system will not accept it i am running XP Pro sp2 anyone got any ideas please
Maz

 

Specs please, in particular are you using an internal DSL modem or a modem/router?

BTW, welcome to MG

 

--Hi, Im using ADSL if thats any help to you,still very new to this game

 

OK, I'm back.

ADSL is broadband

What I actually mean is how do you physically connect your computer to the Net. Did BT provide the modem and if so is it USB?

If you have a quick look at this page it'll explain what I mean.

http://www.adslguide.org.uk/guide/summary.asp

 

Hi, Yes it is a USB modem supplied by BTbroadband.
Marie

 

OK


Could you let me have the model number of the modem and could you describe for me, step by step what is occurring? How far do you get, errors arising etc, are these errors consistent.

Also a little summary of what the BT 'technicians' have tried.

Your machine specs would also help, you can go here,
http://majorgeeks.com/download4181.html ,download this and run it and it'll give us your specs.

 

Hi, Could you please tell me what i am looking for on the download ta
Marie

 

The page is a link that will download Everest which is a sytem info utility.


If you look in the top middle of the page you will see a list of four MG download locations, (links underlined), and one for the author's site.

If you click on one of the MG links, it will start the download process, you should choose to save the file to your machine and when the download has finished double click on the file. That will install Everest.

Let us know when you've got to that stage.

 

Just a quick question on this one. Do you know if you have a username and password to connect via your ADSL, or is it just supposed to "connect" automatically?

 

You will need a user name and password to connect to your ISP which I assume is BT Broadband.


You should find these on the letter they sent you confirming the service start date.





I know this is stating the obvious but BT have been known not to tell the customer and the techies can make awfully large assumptions from a very small knowledge base IMHO

 

Also, if it is a PPPoE broadband connection that requires a username and password, have you attempted to try Windows XP's built in PPPoE utility?

SBC/Yahoo here in Michigan had their own proprietary software that I could install to connect, but using the connection utility included in Windows XP and not even installing their software has worked really well.

Find more information here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;283070&sd=tech

 

Hi Sarge


It's pretty much all PPoA over here, especially with BT, I've had to deal with them on behalf of customers on occasions too numerous and painful to go into .

They used to be our state owned monpoly telecomm and post provider and some memes linger.

 

Hi,g1lgam3sh, Sorry i did not get back to you sooner but i had to go to work. I tried again from scratch with CD that BT sent me with Replacement drivers which i did try before i might add and it connected straight away spent hours on this before still cant believe it but thank you very very much for all your help
marie