burned

Have just purchased a IOMagic external DVD R/W dual format, double layer drive, and can not get my machine to recognize it. I have tried everything, and than some. Can anyone help me ?

Thanks

 

machines specs, OS?
Does it show up in Device Manager?
Does it power up?
Does it work in Safe Mode?

 

Win XP
It does not show up
Yes, it powers up, as it's external power
I'm not aware of a safe mode for it

Thanks

Pilot

 

Safe Mode for windows...

 

Nope, it doesn't work.

Woot ?

 

If it doesn't show up in Device Manager, then Windows doesnt detect it.

What is the exact model?

 

It's EXT16XDVD+-RW/+-R DUALFM/DOUBLE LAYER DRV USB2.0
I can't find a Mod No for it

 

Ok, do you get any response at all from windows by unplugging it, plugging it back in?

 

Nope, I have tried it.
Thanks
Pilot

 

I've also tried several drivers that the Co. has given me, with no avail

Thanks

Pilot

 

By the way, if you have MS messenger, or yahoo mess, we could chat. Maybe it would be easier.
Thanks
Pilot

 

I'll have to pick up where we left off later.

usb 2.0 external writers are such a pain, and without it showing up in Device Mangler...that just makes its 10x harder.

Give this a shot, and look carefully for your drive under dev manager:

http://www.oreilly.com/pub/h/3105

 

Have you tried it with another pc? Tried another USB cable? I guess the drive could also be DOA. Best of luck.

 

You must check if it is compatible with your computer. What OS do you use? And also, try going to the add new device icon in your control panel if you have windows.

 

Thank you much. I have tried all that, but still won't work

Thanks

Pilot

 

It sounds like it's defective you might try returning to to where you bought it and exchange it and try the 2nd one.