C++ Runtime error

Discussion in 'Malware Help (A Specialist Will Reply)' started by jessica_melody, Jun 21, 2006.

  1. jessica_melody

    jessica_melody Private E-2

    I'm trying to install AntiVir Personal Edition 6.34.01.178 on my computer with Windows 98 HE. Everything downloads fine and then when I'm installing at the very end of the instalation process it gives me this error

    "Program: C:\WINDOWS\TEMP\RARSFX0\UPGRADE.EXE

    This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."

    I started of in the software thread and they directed me to come over here. I've attached my bitdefender log. If you need anything else, please let me know!
     

    Attached Files:

  2. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

    - Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis:

    Downloading, Installing, and Running HijackThis

    When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (
    these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
    • Bitdefender
    • Panda Scan
    • HijackThis
    Your BitDefender log show several infected emails in Outlook.
     
  3. jessica_melody

    jessica_melody Private E-2

    ok. Here's panda, and hijack this. Bitdefender was on the other post.
    Because some of these scans took so long I re-ran adaware and ccleaner between them.. hope that doesn't mess things up.

    Also this computer isn't mine so I'm hesitant to go into her outlook and search for the e-mails that are infected. Any advice on that?
     

    Attached Files:

  4. jessica_melody

    jessica_melody Private E-2

    also there was malware found in both adaware and spybot but all instances were deleted, and Runtime error was still present when I tried to install antivir.
     
  5. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    They are no visible signs of malware in either log. Have you tried installing additional C++ libraries on the computer?
     
  6. jessica_melody

    jessica_melody Private E-2

    I'm not at al familiar with that.. so, no....
    could you walk me through it?:confused:
     
  7. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter


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