Can not browse to MS or Symantec

Discussion in 'Malware Help (A Specialist Will Reply)' started by Infracat, Aug 2, 2009.

  1. Infracat

    Infracat Private E-2

    Last evening I was browsing around and hit one of those sites where popups started flying. I killed the browser and thought all was fine but when I tried to go to microsoft.com I got "Internet Explorer can not display the webpage". Other sites seemed ok. I downloaded Opera and got the same results with that browser. Then I tried Symantec.com and got the same error. In full panic mode I checked my wife's PC and it was fine. Tried ping to microsoft.com and it did not resolve the IP. (My wife's system did) I'm using IE 8, Symantec AV 10.1.5.5000 on a Windows XP Pro with SP3 using XP's firewall. Next I tried deleting all temp and internet temporary files. I ran a full scan with Symantec and found one Trojan. Today I was at work and my son looked up your forum and printed out instructions. He had to download some of the software for me as I could not browse all the sites. Looks like most AV sites are blocked as well. I will attach the logs except for ComboFix which flashed up a screen and then removed itself. I could not catch the screen. I did have the AV and firewall off when running ComboFix. Looks like I'll have to start a second message to add the rest of the logs.
     

    Attached Files:

    Infracat, Aug 2, 2009
    #1
  2. Infracat

    Infracat Private E-2

    I hope this is the right way to add the other file.
     

    Attached Files:

    Infracat, Aug 2, 2009
    #2
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    I'm sorry to have to break the bad news to you, but you will be reinstalling this PC.:(

    I can see the reason for your problems. Your logs show that your Windows Operating system files have become infected with a Virut infection and there is no known reliable fix for this. In addition there are many many other infected files. We could spend a lot of time trying to remove this infection, but odds are that it will not work because the nature of the infection has so many executable system files infected that as soon as we fix one file, other files that are infected will almost immediately or upon the next reboot, just reinfect the files. In addition, your PC would still basically be unreliable/untrustworthy even if we manage to fix the infected files that we can see since there could be many more that we are not seeing.

    The safest thing for you to do is backup your personal data immediately since your PC could possibly become unbootable at any point in time. Do not back up any executable files. This includes programs that you have downloaded since any of them could be infected.

    Once you backup, you need to format partitions and reinstall Windows and all other software especially your protection software. Then install all updates for all software. DO NOT reinstall from any executable file backups you made while this PC was infected or you will just be reinstalling the infection.
     
    chaslang, Aug 5, 2009
    #3

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