Can not run MALware removal tools

Discussion in 'Malware Help (A Specialist Will Reply)' started by klmgb, Nov 30, 2008.

  1. klmgb

    klmgb Private E-2

    I have aToshiba M105 laptop. I have CCleaner and Avast Home installed. I ran Avast - no issues, ran CC and Registry cleaner. I have something on this that when I do a google search will look like legitimate results but when I click on a link will send me somewhere else, usually redirect me to an ad or the info.com.I also can not access certain websites -MajorGeeks being one of them or any of the sites that contain the malware removal tools listed in the MJ procedures. Si I tried to access MJ from another computer and save the tools to a usb stick then transfer to the infected computer. Worked OK until I tried to run the various apps. SAS I get "encountered error needs to close" Spybot - "connection w/sever could not be established" Malwarebytes just wouldn't install. Don't know what to do now ---HELP!!!!!
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    For MBAM, just run it without updating.

    Have you tried running the other scans in safe mode?

    The Read and Run First instructions have links to manual updates for both SAS and MBAM.

    Did you run the MGTools.exe? Were there any issues with that? Can you attach the C:\MGLogs.zip?
     
  3. klmgb

    klmgb Private E-2

    What I did was sacan some of the other posts for like issues. I ran across one that someone recommended disabling TDSServ under non plug and play drivers. - did that and was able to run SAS, which found and deleted MOST of the Trojan. There are still 5 files it hasn't deleted, but I will run the rest of the MG cleaning process tonite. So far after running SAS everything seems good.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I will be here when you can attach the other logs. :)
     

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