Can run spyware removal

havok10 · Dec 3, 2008

I can't run any spyware removal.

I am trying to follow the first steps in the sticky but every program I try to run just terminates i.e., "SuperAntispyware application has encountered a problem and needs to close"

The computer is so infected I dont know what to do. I have tried safe mode and still have the same problem.

Internet explorer doesnt work at all because everything redirects (luckly the AOL browser is not infected and is allowing me to type)

How can I proceed?????

dr.moriarty · Dec 5, 2008

Welcome to Major Geeks, havok10

Let's try this:

Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.

Then search for TDSSserv.sys

Let me know if you find this or not.

If you do find it, right click on it, and select Disable. Do not try to uninstall it.

Also if this is found and you disable it, then reboot and see if you can run the scans that would not run.

havok10 · Dec 9, 2008

Yes! Thanks. That was present and I disabled it. I then tried to run AntiSpyware, it found a bunch of stuff. I asked it to clean and BAM!

I got a Blue Screen. Stop C00021A Fatal System Error The windows logon process system terminated unexpectantly.

So obviously I cant follow the normal routes with this PC.

Thanks in advance for your help!!

dr.moriarty · Dec 9, 2008

Hello,havok10

What were the results of attempting to move on to the other scans?

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

Click to expand...

dr.m

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Can run spyware removal

havok10 Private E-2

dr.moriarty Malware Super Sleuth Staff Member

havok10 Private E-2

dr.moriarty Malware Super Sleuth Staff Member