Can this poor lappy be saved?

Discussion in 'Malware Help (A Specialist Will Reply)' started by Awesomebob, Jan 21, 2011.

  1. Awesomebob

    Awesomebob Private E-2

    Started last June when my girlfriend was talking with me via gmail IM in an airport. All of a sudden her spybot starts going nuts with pending registry changes. I tell her to disconnect, deny all changes and restart.

    Well, we thought we caught it, but now the lappy is blue screening with the following error code:
    Code:
    Stop: 0x0000008E (0xC0000005 , 0x805A382C , 0xEDB5F938 , 0x00000000)
    Searching for this string brings up everything from rootkits to bad ram, so I bring to you experts a stack of logs in hopes that the poor lappy can be saved.

    All these programs had to be run from safe mode, otherwise the laptop would crash mid-scan.

    I can attach the dumpfile for the last crash before the scan upon request. (added the dump because I had to make a new post for the MGLogs)
     

    Attached Files:

  2. Awesomebob

    Awesomebob Private E-2

    Sorry to reply to my own post, but had 5 attachments.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. I can only suggest that you stop Bittorrent from running at startup and uninstall:
    Viewpoint Media Player

    I suggest also that you post in the software forum for assistance with the BSOD and your issue with not being able to run in normal mode.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:




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