Cannot access Antivirus sites or see AV programs - Please help

Welcome to Major Geeks!

Please remember that ALL logs must be attachments.

Please attach the requested log from RootRepeal.

Your problems may not be due to malware and MagicJack is not consider malware. Would I recommend using it? No!

Please do the below.



Click Start > Run and type in cmd

• Click OK.
• This will open a command prompt.
• Type or copy and paste the following line in the command window:
  ipconfig /flushdns
• Hit Enter
• Exit the command window

Download HostsXpert and then follow the below steps.

• Unzip HostsXpert.zip
• It will create a folder named HostsXpert in whatever folder you extract it to.
• Run HostsXpert.exe by double clicking on it.
• Click the Make Writeable? button. (if you only see a Make Read-Only selection, it is already writeable so skip this button).
• Click Restore Microsoft's Hosts File and then click OK.
• Click the X to exit the program

Now tell me if you are still having problems. If yes, what happens if you disable/shutdown ZoneAlarm and then AVG and then Ad-Aware's Ad-watch?

If yes, does it work differently in safe boot mode?

 

No! I just think you may have not allowed proper access to some sites. You should enable all of them again and then by process of elimination, figure out which is the problem. I would suspect the firewall first. You may be blocking access to the sites in your firewall or you may have disable cookies, or set protection too high.

Since this is not a malware problem, I suggest that you post in the Software Forum if you need additional help.



If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Go to add/remove programs and uninstall HijackThis.
7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

RootRepeal has a high failure rate. Sometimes it is due to various protection software being installed and sometimes it is due to disk emulation software being used, and other times it could be due to not following the instructions exactly.

The act of installing software can sometimes cause unpredictable changes since changes to the registry and file system are being made. And sometimes, updates to programs like an AV or firewall that occur can also have an effect on their behavior. Sometimes even making it necessary to give permission to programs agaim. Also reinstalling or updating a program (like a browser) can make it necessary to approve the processes in a firewall again. Either way, your problems were not due to malware.