Cannot access computer

Please do the below so that we can boot to System Recovery Options to run a scan. There will be two options to choose from. One if you do not have your Windows 7 boot DVD and another when you have your DVD.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Option1: Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

Option2: Enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

 

Yes, hope you get the disc soon.

 

No problem.

 

If you can't run the procedures, I am afraid you are stuck.

 

I am not familiar enough with Win7 options. I would suggest you ask that in the software forum.

 

How far can you get on a boot up? Yes, if you can download the tools to a thumb drive, try to run them.

 

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• 
  [RUN][SUSP PATH] HKUS\S-1-5-21-1303847847-1858039322-440923383-1005\[...]\RunOnce : (cmd.exe /c rd /s /q "C:\Users\PD-XRay3\AppData\Local\Temp\joi6D.tmp" [x][x]) -> FOUND
  [RUN][SUSP PATH] HKUS\S-1-5-21-1303847847-1858039322-440923383-1005\[...]\RunOnce : join.me_joi6D.tmp_cleanup (cmd.exe /c del /f /q "C:\Users\PD-XRay3\AppData\Local\Temp\joi6D.tmp_cleanup.bat" [x][x]) -> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Do not reboot your computer yet.

Use windows explorer to find and delete:
C:\ProgramData\3pln7arn

Now reboot and rescan with RogueKiller and attach that log as well.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Attach the new C:\MGLogs.zip.

 

Yes, you can empty the quarantine folder. What issues are you still having?

 

You can pursue the cmd issue in the software forum.

You're welcome.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
   
   
8. After doing the above, you should work thru the below link:
   
   • How to Protect yourself from malware!
   
   

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0

 

Yes, you did fine.

 

You are most welcome.