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Cannot access www.google.com anymore???

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by fretman, Jun 1, 2008.

  1. fretman

    fretman Private E-2

    Hi Folks,

    I’m hoping someone can give me a hand with this problem I’m having. This past weekend I was NOT able to log into the site www.google.com anymore. As well, any site that had the name google.com associated to the URL met with the same problem.

    When I try to enter www.google.com I get what I consider a fake Google Security page saying that infected files are found on my computer and that they have to be cleaned before I can access their Google site. The page does a quick scan and says that the following infections are present

    1. Spyware Spyware.IEMonster.d
    2. Adware Zlob.Googl.MS.Yah.block
    3. Spyware Spyware.IMMonitor
    4. Spyware St.Worw.Hack
    5. Backdoor Win32.Rbot.fm
    6. Trojan Infostealer.Banker.E
    7. Dialer Dialer.Xpehbam.biz_dialer
    8. Trojan Mail.Spm.***.exe

    The page then opens up a dialog box asking me to download and run the following program “Installer_GLE.exe”. I did some research on the net and found that this may be a program to install even more spyware or viruses on your computer.

    I also tried doing some research on the net to find if anyone else was having or had the same problem. There were only a few individuals who posted on some other forums regarding this but they never were able to correct the problem.

    I have tried running several programs to remove spyware, malware, viruses, Trojans with no luck. I have tried Ad-Aware, Spybot, SpyWare Blaster, AVG Anti-Virus, AVG Anti-Spyware, SuperAnti-Spyware, Anti-Malware, and Ewido. Some minor issues were detected such as tracking cookies but nothing has helped because I am still having the same problem.

    I did try a program called XoftSpySE and when it did a scan it did find something resembling my problem with www.google.com. It found some Agent Trojans but I was not able to remove them because every time I did a scan again the same Trojans would appear.

    I am asking for your assistance in helping me with this problem. If you require further information please let me know. I thank you for your attention to this matter.

    Based on the information I’ve given you should I be concerned right now about using my computer? Should I start removing all my important files from my hard drive? Or is this issue more of an annoyance than anything else.

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions. If something does not run, write down the info to explain to us later but keep on going. Do not assume that because one step does not work that they all will not.

    READ & RUN ME FIRST. Malware Removal Guide
  3. fretman

    fretman Private E-2

    I solved my problem. I ran CWShredder and it fixed it. Thanks again for all the help.
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome but you really should consider running what I gave you. You may still be infected.
  5. fretman

    fretman Private E-2

    You're right. I'm still infected somehow. Although I'm able to access google.com I'm not able to access other google.com sites such as video.google.com.

    CWShredder is finding something called CWS.SVCHost32 but it can't seem to remove it. Any ideas before I run your recommendation?

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to do what I requested. CWShredder is useless in todays malware world. We never use it anymore.

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