cannot delete mozilla

Discussion in 'Software' started by chevyz7194, Feb 26, 2010.

  1. chevyz7194

    chevyz7194 Private E-2

    no matter what i do i cannot start, delete, or uninstall mozilla.
    i have 2 mozilla directorys in program files but only one shows up on windows i found the other when i tried to delete it from dos. that is the way i usually delete hings that i find will not uninstall any other way, but thistime i cant do crap. done used the malware guide and it did fix the problem i had with a few things but not this
     
  2. hrlow2

    hrlow2 MajorGeek

    Welcome to Major Geeks.
    Try Start, Search, type in Mozilla, then see where it shows up. May need to do a search and destroy mission.
     
  3. TeeCee

    TeeCee MajorGeek

    Welcome to MG chevyz7194 :wave it may help to know what your OS is: XP or Vista? Listen to hrlow2, he can help you with that. ;) I have found that deleting FF was be a bear for me, and I have XP. Right, hrlow2?;)
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Have you tried Revo uninstaller or even locating the C:\Program Files\Mozilla Firefox\uninstall\helper.exe file > double clicking that and seeing if that uninstalls it?

    Failing that:

    download Registry Search (see the link titled RegSearch Download Link )

    • Extract the files from Regsearch.zip into a folder.
    • Doubleclick regsearch.exe to start the program.
    • See the top 3 boxes under the Enter search strings (case independent) and click Ok... option, enter the below bold string (use copy and paste)

    • Mozilla
    • Then click "OK".
    • Notepad will be opened with text in it (the file named RegSearch.txt will be saved in the program's folder as well).
    • Attach this RegSearch.txt file.
     
  5. chevyz7194

    chevyz7194 Private E-2

    ok so i finally got it deleted, rran multiple scans and and cleaners and i can now open firefox but i cant browse with it and it nolonger says cannot load page just says untitled atop the tab
     
  6. TeeCee

    TeeCee MajorGeek

    Now, I am confused.. If you deleted Mozilla, you deleted half the program that runs Firefox. They are together: Mozilla Firefox. I don't think you can have Firefox without Mozilla.. You may have to run REVO again, remove Firefox, then go to their website, and download it all over again..

    What exactly were you trying to do? :confused
     
  7. chevyz7194

    chevyz7194 Private E-2

    ok i havent been able to get on for about a week because we moved and now i have 3 meg dsl instead of 25 meg pipeline yeah buddy im pissed about that one..ok on to mozilla by saying mozilla i mean mozilla firefox it is one in the same..IT WIL NOT START.WHEN IT DOES START IT WILL NOT LOAD ANY PAGES. i had 2 mozilla directorys pop up the otherday and i dont know where the other came from so i was trying to delete both in case of corruption and nothing would let me uninstall or delete. i since have deleted them. i downloaded mozilla again and still nothing
     
  8. hrlow2

    hrlow2 MajorGeek

    May need to try a different browser until you get this lined out.
    I personally prefer Opera.
     
  9. Novice

    Novice MajorGeek

    Lets try again! You never did reply with what OS that you are using??? Mozilla does not automatically mean FireFox. It could also be Thunderbird, the email program.

    What firewall program are you using and did you grant FireFox access rights?

    When you deleted Mozilla, did you also do registry check after the deletion, and remove all associated keys?
     
  10. chevyz7194

    chevyz7194 Private E-2

    vista and yes i did all the scans i possibly could after i deleted firefox and i use no email programs...i just moved and after 1 week w/o internet and 1 week w/o being able to charge this damn thing maybe i can tend to this thread more and weed out the problem
     
  11. Novice

    Novice MajorGeek

  12. chevyz7194

    chevyz7194 Private E-2

    ok now instead of blank page now i have an error box "unable to connect"
     
  13. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Can you get a page to display in Internet Explorer?
    If not, that tells us you either have a firewall or a router problem and not a problem with a particular browser.
     

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