Cannot enter Windows in Normal Mode

Discussion in 'Malware Help (A Specialist Will Reply)' started by msidea, Feb 2, 2011.

  1. msidea

    msidea Private First Class

    I am helping a friend with a badly infected computer. Attached are the scans, including a preliminary one from Norman Malware Cleaner which I asked him to run a few days prior to doing the MG process.

    When I reboot the computer, I get a blue screen that says:

    Problem detected and windows has been shut down to prevent damage.

    Stop: 0x0000007E (0xc0000005, 0x8054b5b2, 0xf79f3a60, 0xf79f375c)

    Thanks for your help. You guys/gals are awesome! :drool
     

    Attached Files:

    Last edited: Feb 2, 2011
  2. msidea

    msidea Private First Class

    Here are the MGTools and Norman logs.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    The scans took care of the malware on your system, which was mostly MyWebSearch and FunWebProducts. You only need to toggle system restore, which I would not do until you solve your BSOD issues. You will need to post in the software forum for assistance with that issue.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


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    Malware removal from MajorGeeks = $0

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  4. msidea

    msidea Private First Class

    Thank you for your prompt reply. I will do as you have said. I only have one question. What is BSOD? I'm not a techie so I'm not sure.

    Thanks.
     
  5. msidea

    msidea Private First Class

    Oh, and it's my understanding that you would not be able to see infections in the BIOS. Is that correct?

    That computer is not recognizing any drivers. I tried installing Avira and Avast, but it would not allow it saying installation failed. I also tried what someone from MG advised another user. I think it was Ridingbull (?). I went into msconfig, choose selective mode, and unchecked everything. It still didn't boot.
    :confused
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It is doubtful that you have a bios infection. Are you now telling me that you can't boot into either safe or normal mode?

    BSOD --> Blue Screen of Death.
     
    Last edited: Feb 3, 2011
  7. msidea

    msidea Private First Class

    Oh ok. Thanks for that. There's a David helping me in Software with the BSOD.

    I CAN boot into safe mode so I'm assuming that it means I don't have a BIOS infection. I don't want there to be one. I'm just trying to make sure that when I tell my friend that his computer is clean, that it actually is. If not, I'll hear about it for years and years. He's one of those! rolleyes

    Well, thanks so much for your help Tim! I love this site. You guys are my saving grace. :drool
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    OK, good to know. I am sure the software guys can help you out with the BSOD's. ;)
     

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