Cannot find server (Page cannot be displayed)

Discussion in 'Malware Help (A Specialist Will Reply)' started by jsalmon, Aug 19, 2007.

  1. jsalmon

    jsalmon Private E-2

    Background:
    This is my uncles PC (I am using my laptop on a wireless connection to debug) which has Windows XP.
    I have followed all of the instructons thru the online tutorials and worked thru all suggestions related to this topic before - also read the reated posts, and ran the following... Adaware/Spybot/CWShredder/hsremove/About:Buster/HJT(analyse.exe)
    Symptoms: Cannot access internet thru either Mozilla or IExplorer. Have looked at the modem, cable and the NIC, no problems there. Been working on this for 2 hours before I decided to post.
    Attached is my HJT log.
    Thank you!
     
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

    Please follow as many steps as possible!

    http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    • Make sure you check version numbers and get all updates.
    http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

    http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis
    • Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..
    http://www.majorgeeks.com/images/grenade.gifWhen you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
    • CounterSpy Log - only for Windows XP, 2K, & NT users
    • AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
    • Bitdefender Log - from step 6
    • Panda Scan Log - from step 6
    • runkeys.txt - the log from GetRunKey.bat
    • newfiles.txt - the log from ShowNew.bat
    • HijackThis Log
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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